This is the second brand new vehicle I’ve purchased from this dealership and I could not even begin to verbalize how helpful my Brand Specialist Chris Meertins was. In the beginning of 2018, I’ve already made up my mind to switch to an Audi as my next vehicle. Chris, however convinced me otherwise. He provided an experience that didn’t make you feel like you were pressured to make a deal unless you were completely satisfied. This was the first time I’ve ever experienced this at any dealership, which was a completely refreshing experience. The interaction felt very genuine and Chris accommodated all of my personal requests (ie: hold the vehicle for sometime until I came back from my honeymoon, etc) and he still went above and beyond that. Chris is tremendously knowledgeable and provided extremely competitive pricing, he also threw in a lot of Mercedes freebies as a nice cherry on top. He kept me in the loop in every single step of the transaction even when I was on the other side of the world before the delivery date. To top it all off, Chris came to the dealership on his personal day off just to deliver my vehicle! It’s acts like this that would preserve customer relationships for years and years. It is not hard to see why he's a President's Circle Award Winner. I’ve already recommended Chris to all my friends and family and would recommend you to see him too if you are in the market for a new vehicle. Thanks Chris and thanks Mercedes Benz Durham!
The service was great and people that work there are very helpful and friendly
Hi Silvina,Thank you for your excellent service and kindness over the past 15 years to lease the 5th beautiful and gorgeous 2019 Mercedes Benz Amg E53. I am really enjoying the features that are in the car and its performance when I drive. I have to say thank you to all who were involved and helping to put this car on the road on February 02, 2019. Keep up your passion and hard work towards your profession.Regards,Tham
All staff at that dealership were beyond my expectations,from the moment you step in,will be greeted and treated well by all of them.Would like to give a thanks especially to Sam from the service department who handled my car last week,called me same day twice to reach me and explain what's wrong with my car, worked very well with the dealership I bought my vehicle from since a specific part in the car was not under mercedes service warranty. Sam very dilligently explained and went through with them exactly whats wrong with my car so a solution could be simple.Mercedes Benz Whitby will definetly be my dealership moving forward.
Good and personal service always.
From the moment I walked in I was greeted and treated very well by their staff.I wouldn't buy a MB anywhere else!
I brought a Mercedes from here recently, best service I ever had. Leo has been very helpful and very patient, explaining everything for me. the best sales I ever met.
Leo Zhang provide perfect service and always think from my side. Their customer service is absolutely awesome. Leo is very knowledgeable, responsible and takes care of his customers. I would recommend him to my friends!