After meeting Mr Betbadal and buying my first Mercedes our family hasn't looked back and thank to service advisor Jak kung that has helped out my wife kids and myself on many occasions over the years Thank you Mercedes family
Jak greeted me immediately and had a look at my tires determining in an instant what tire was low as a result of a puncture. He told me it would be ready the next day. An Uber was arranged to take me home and a few ours later he called to say it was ready !! He sent another Uber to bring me back! Who gets this kind of service ?? Only at Durham Mercedes
Hello Jak, I wanted to take a moment to express my heartfelt appreciation for the outstanding car service provided by your team. From the moment I made the reservation to the conclusion of the service ,everything was handled with utmost professionalism and efficiency. It's evident that you prioritize customer experience and excellence in service. Thank you once again for going above and beyond to ensure a comfortable experience!!
Wonderful experience. My concerns were immediately addressed. Jak was very knowledgable and provided detailed information. I feel very comfortable with my vehicle being serviced at Mercedes-Benz Durham.
Joel clearly has a passion for cars and customer service . I received the best service and the most helpful information which allowed me to be confident and excited about my new car. He took the time to always follow up about next steps once I had ordered and him along with Julia (Financial Services Manager) made the process seamless for me . After I got my new car he took great time in explaining all the features and making sure I was good to go . I even got a follow up call the next week to see how I was enjoying ...
I purchased my new GLB last week and received excellent service at Mercedes-Benz Durham and especially Kashif Babar. He explained the features well and helped us during the purchase process. Due to limited shortage of cars, he tacked down hundreds of options and then finalized the one we liked. He also worked tirelessly until I had satisfactorily traded my older car. I also greatly appreciate that Kashif stayed later than business hours and even came on his off-days to help me complete my purchase. The experience I had here has been pleasant throughout. Thank you so much. Highly recommend Mercedes-Benz ...
Thank you Andrew Tran at Mercedes-Benz Durham for helping my fiancé and I purchase a new SUV. Andrew was patient and took the time to show us the vehicles and all the features we had questions about. Without letting him know our budget, Andrew took us through all the different SUV's until he brought out the ONE! We decided to take a few days to shop around and see if we still felt that was the right car or us. With Andrew's top service and the car still in our thoughts. We decided to came back, make the ...
Service was perfect. Steve Tran patiently waited while I explained 2 issues with the sprinter. He explained what it might cost in case the warranty did not cover these issues. Luckily it was easy non chargeable fixes and Steve and the boys had the van ready by early afternoon. Thanks Guys!!!
Hi, I recently bought my 4th Benz from the dealership. Such a wonderful experience. Kashif Babar was wonderful. Took my phone calls, application process and delivery process was very smooth. Highly Recommended. I will be coming back for sure for next upgrade.
I’m so incredibly grateful to Kashif and the team at Mercedes-Benz Durham. Having entered the Mercedes family 3 years ago with Kashif’s help, I knew he was the right person to count on to execute a trade of my vehicle. He worked tirelessly, not only to find the car I wanted, but he worked around my crazy schedule to make it all as easy and convenient as possible for me. From late nights to early mornings - I appreciate Kashif’s dedication so much. Thank you for yet another fantastic experience Kashif!
I recently sent my car in for maintenance at the Whitby Mercedes dealership and Mat was my service advisor. He was great! He went above and beyond and made sure I was taken care of. He was very accommodating as well, definitely would recommend working with him!
The service was very quick and responsive
Special thanks to Steve Tran, Assistant Service Manager. His professional advise, services, open communication, quick responses and friendly interaction are beyond expectation. Greatly appreciated. Highly recommended.
I recently had an experience with the Mercedes Benz dealer located in Durham, and I wanted to share my thoughts on the service I received. Initially, I brought my car to the Durham location when I encountered a coolant warning message. They tried to diagnose the issue, but unfortunately, it persisted intermittently. Eventually, I decided to take my car to the mid-town dealership for further examination, where they successfully identified and resolved the problem. The repair came with a cost of $1700, which was an unexpected expense. I was genuinely surprised when I received a follow-up from the Durham location. Sean, ...
Very impressed with MB Durham's response to a warranty item identified during routine service, which led to a driveshaft replacement. The issue was identified and resolved seamlessly.
Dealing with Andrew and Rick was the best experience I ever had in purchasing a vehicle. I highly recommend checking this dealership out when looking for a new/used vehicle. Thanks again Durham Mercedes.
I did drive a long distance to Mercedes-Benz Durham based on the reviews. Happy to say that i had a great experience as well. Staff are patient and professional. We want to thank Kashif for his great approach, patience, and personality. BR
Mercedes Benz Durham is excellent in all aspects. Our experience with purchasing our AMG with Zeeshan in sales was exceptional. Honest, fair, professional and diligent. We highly recommend this dealership also because our pre-owned vehicle was reconditioned to new and was detailed beautifully.
Mercedes Benz Durham is by far my favourite shop for all my service needs. Jak one of the Service managers at that location deserves a special mention. He is professional and personable. He goes the extra mile to ensure my vehicle is serviced and delivered at an appropriate time minimizing any inconvenience to me. Thank you!!
Excellent service. Jak is a great asset to Mercedes. Will always go to the dealership.
Great service, friendly and helpful staff!
Jack was so accomodating that he explains to me all what is good for my car- thanks for the help Jack - see you again in the future
My hubby and I have been going to Mat Gauss for 3 years now. The best service advisor. He's honest and goes above and beyond to understand the customer's needs. He listens to understand and that's what sets him apart from all others. He's number 1 in our books - most of our friends go to him - I needed to write this review finally cause for me, you have to be consistent with the experience and service you give - that he is! Thanks Mat.
I received an excellent service at Mercedes Benz Durham. Jak is very helpful and his service is beyond excellent.
***** Excellent service ***** - we have used MBD for several years now and keep going back for a reason - excellent communication, updates, well explained options and they deliver what they promise with follow up - thanks again Jak - will be back with our Sprinter Camper Van as needed to keep it going for adventure travels.
Brought my car in for service, and Mathew took care of me while I was there. Communication was clear and consistent, easy to deal with and very accommodating. 10/10 would recommend
Jimmy was really helpful and kind when fixing my flat tire. Also, the reception staff were quick on their feet and provided me a rental car, so I could get back to Toronto while they fixed it over the weekend. Everyone was very efficient!
Kashif was very helpful in my wife's purchasing of her new car. He is friendly and attentive. We would recommend buying from him again.
Andrew Tran was there for us every step of the way! Thank you again for the incredible A1 experience we received when purchasing our brand new 2023 AMG with Mercedes-Benz Durham! We met Andrew during his first week with Mercedes-Benz Durham and were blown away at his courteous, professional demeanour while providing fast and efficient service when educating us on product knowledge. Also, very big thank you to Julia Kingston, the Financial Services Manager, in your assistance and efforts in presenting the best possible option for financing and encouraging the extended warranty option, you were so helpful and patient with us ...
I have to admit if it wasn't for Steve Tran (Assistant Service Manager at Durham Mercedes Benz) I may not have even had my Mercedes repaired at Durham Mercedes. My experience in the service department has been far less then a good experience these last couple of years. I needed to say that first. Well I sat down with Steve Tran before I brought my car in for a repair and we discussed my concerns. Steve took quite a bit of time to sit down with me and listened to my experience with the service department. What impressed me ...
I bought my GLE350 at Mercedes-Benz Durham, and received excellent service from Mr. Kashif. My wife and I were extremely happy and grateful with mr kashif outstanding customer service, and transparency throughout the process. He went above and beyond by delivering the car to my house in Niagara Falls. If you’re looking for a prompt and professional service, Mr. kashif is the guy
Just picked up my new Mercedes yesterday and love the car. The whole process was very smooth. Kashif was very professional, friendly, knowledgeable, and attentive. I remember seeing the car on the website at night and send an email inquiry. Did except to receive a reply right away and he was very patient with answering my questions. Highly recommend Kashif and Mercedes Durham!
Excellent customer service by Ashan Khan senior part adviser. Provides knowledgeable customer service. Ashan went above my expectations thank you so much !!
Had my recent service appointment for service B, best experience iv had so far in any dealership for servicing, Jak was very helpful and accommodating even in terms of suggesting package discounts and payment facilitation.
This dealership is one of the best dealerships I have been to. Everyone is helpful and respectful . Kashif, at this dealership is one of the best to deal with. He is patient, knowledgeable and always , always responsive. It was a really good expertise getting the car from them.
I’m really satisfied with them! The customer service, attention to detail and their overall helpful/knowledgeable/friendly staff are excellent. Matthew especially is a wonderful service advisor - one of the best I’ve ever had the pleasure of working with!
We had the most pleasant, professional experience with Dave, Parts Manger. We have a Sprinter Rv and were looking for floor mats. I was told by many RVers MB had good mats, any calls to dealers left me scratching my head, most were unaware of what I was looking for. Dave listened and then I sent him a pic, he called me back as promised and found what I was looking for. Had them in the next day, emailed and called me to inform when they were ordered then called to say they were in. In person he was just ...
I recently had the pleasure of working with Zeeshan at the dealership while purchasing my new GLE 450 car, and I must say that my experience was exceptional. Zeeshan went above and beyond to ensure that my car-buying process was smooth and hassle-free. From the moment I stepped into the dealership, Zeeshan greeted me with a warm and friendly smile. He patiently listened to my requirements and preferences, and then proceeded to provide me with all the necessary information about the GLE 450 model. His extensive knowledge about the car was impressive, and he answered all my queries with confidence and accuracy. ...
Had a problem with the latch for the gas tank. They were super quick with analysis and fixed the problem. Excellent Service
I Brought my vehicle in for repairs last month and had the pleasure of being assigned Jak Kung as my service advisor. From the moment I spoke with Jak about my vehicles issue to the time my vehicle was repaired I had nothing but a great experience. My vehicle was repaired quicker than expected and Mr. Kung was in contact with me every step of the way. I would recommend this dealer to anyone looking for first class service and you would be lucky to have Jak as your advisor.
Picked up my new purchase two weeks ago, my senior sales consultant Joel was a role model of exceptional quality service and experienced sales. He was very conscientious, patient, warm hearted, felt like a family member rather than a sales rep. He responded promptly to problem solving and expressed himself clearly. Undoubtedly he deserves more than the 5 star rating. He is absolutely a valuable asset to the dealership.
My experience getting my first Mercedes was 10/10 thanks to Zeeshan. He was helpful, patient, and always quick to answer any question I had. Himself and Mercedes Benz Durham made this moment very memorable for me. I also greatly appreciate that Zeeshan was willing to stay later than business hours to complete my purchase as I was coming later than expected due to work/traffic.
I have been a customer of the Durham Mercedes Benz location for over 2 years now. Over the last year, my experience with Matt from the service department has been great. He always goes above and beyond to help. He takes every detail into account and provides honest feedback and updates through any repair process. Recently I got into an accident leaving the shop and Matt did everything possible to make sure I was safe and calm.
When it comes to delivering excellent service, Mercedes-Benz Durham excels on every aspect of the customer journey, from sale to service. Mercedes-Benz Durham understand the importance of delivering the great customer experience. Ivan Betbadal is the ultimate professional and goes above and beyond. Francois Giroux is professional and attentive. Together, Ivan and Francois deliver the epitome of personalized service. Chantele Moniz and Mathew Gauss are superstars. Engaging with these incredible team has ensured that I stay loyal to the Mercedes-Benz brand. Thank you!
Got a minor issue with the the side camera, quick in quick out, fixed properly. and got a beautiful loaner. Jim the service advisor practiced in a very helpful and professional manner. And the car was received clean and detailed. Highly recommended!
Jak K went above and beyond to address my car’s warranty work. Great customer service here!
I always have issues with my car, but the dealership ALWAYS tries to go above and beyond. The customer service is excellent,everyone is really friendly and accommodating.
I've been a Mercedes fanatic for a few decades and Durham is my 4th and favourite dealership. My main service advisor is Mathew Gauss and he's been top notch! Everyone is pretty nice and professional but Mathew makes you feel VIP! Thanks for always looking after us and in timely fashion.
I received excellent service at Mercedes-Benz Durham! I want to express my gratitude for the outstanding service provided by Andrew. It was a pleasure for me. I really appreciate it. There were many restrictions on the position of international students who bought the car for the first time, but he gave me the best solution patiently from beginning to end. He worked tirelessly until I had satisfactory conditions. If I hadn't bought a car here, I would have given up in the middle of the purchase process. Seriously, I wholeheartedly recommend Mercedes-Benz Durham. If you're looking for a ...
Service was excellent
Steve Tran was the mechanic that worked on my Ml350 Bluetec at the MB location on Thickson road, Whitby. He was great!!! fixed everything and more than i expected. The SUV came out way better than it went in for repairs and has functioned reliably. He was courteous and very knowledgeable. I can strongly recommend this MB location for repairs and recalls and in particular this specific Mechanic. Thank you Steve. Imtiaz Malek a happy customer.
I just had my fiest service A maintenance. The processes were smoith. Matt at the parts and service department took great care of what I needed. I was very satisfied with the professionalism. Jak was also very helpful to answer any questions I had.
Words can’t express the awesome service that was provided from service advisor Mathew Gauss the level of professionalism is to a tee. Whenever I take my vehicle in for regular maintenance / service Mathew has always been the service advisor. Mathew is very helpful and knowledgeable guiding me through step by step on the progress of the service being done. Servicing my vehicle at Mercedes-Benz Durham is smooth and hassle free thanks to Mathew for taking the time to care.
Matt and Ed Awesome customer service. I'll be back! Fjt.
Mercedes Benz Durham has been absolutely fantastic over the years. Jak is great, Thanks for keeping me going!
Amazing dealership for customer service. Super attentive staff, frequent updates on work and related cost There is a reason i still travel from downtown to Whitby to go there.
Our Service Adviser Jimmy was excellent to deal with, he took the time to explain the work required and the cost of the repairs, he was professional and responsive to our needs. Highly recommend him.
Silvina and her team truly delivers exceptional service. I had a tight timeline to pickup the vehicle and she rose to the challenge and delivered my dream ride with grace and professionalism - it was the best Mercedes experience I've had all around! Would Highly Recommend!!
In my recent visit to Mercedes Benz Durham, the team went over and above to ensure that my car's issues were diagnosed accurately, and it ended up being that what I thought the issue was, wasn't what I had assumed. Jak, who was my consultant, was mostly responsible for this. Thanks again Jak and the entire team at Mercedes Benz Durham
Matt was awesome in helping me restore my e500 to original condition and drives like a dream. Easily contactable and kept me up to date regularly.. 10 stars! wow wow wow service. Durham Mercedes is the ONLY place I will take my Car. Big Thank you Matt!
Dave in Service is a life saver ! My radio works again....... Thank you!
Mat Gauss helped me decide on buying a GLC 43 AMG and has assisted me with my service/maintenance inquiries. I will contact him when I'm ready for my next service or car wash 🙂
MB Durham are the benchmark for service and support. My wife and I purchased our 2019 GLA45 brand new from them and have all my servicing completed by them simply because of their customer service and support. They never disappoint and my latest visits exemplifies this when they replaced both my horns in good faith no questions asked. This is why I will continue to go to them. In todays world what will set a business apart, any business, will be customer service and for this MB Durham get a A+!!!!
Mercedes Whitby location was great! My family and I went in and fell in love with the GLC43 and we finalized the purchase that day. The staff was welcoming and friendly. Kashif was great, he was very patient and kind. We got the car that weekend and Kashif was great at answering all our questions and educating us on everything about the car. The staff was amazing in general. I recommend going here to find your dream car! Thankyou to the Mercedes Benz team at Whitby (:
Thank you, Zeeshan, for your professionalism, expertise, and unwavering commitment to customer satisfaction. You have made my car-buying experience a memorable one, and I couldn't be happier with the new Mercedes-Benz.
Benz car keys lost and was unable to find it anywhere, I had visited Durham Benz center and had conversation with Christian Conacher - sales rep and he listened all details and introduced me to parts department Dave. Initially the key takes anywhere between 2 weeks to recieve and with Dave’s help it was ready in 3 days and the normal procedure is to tow the car to dealer and they verify it. When I have informed that my present situation does not permit to do so, Dave personally bought the keys and handed over to my home. What a great ...
I have worked with different people in different fields but I have never experience the kind of satisfaction that I get from Mrs. Kayla Williams FX. She is the best forex/crypto trader and account manager I have worked with and still trading with that has kept to her words of promise to deliver desired returns on investment, just as she promised I have made so much profits from forex since I started to trade with her that I was able to pay off all my debts and acquire some assets within a short time of trading with her. With ...
At first I never actually build any interest on this Binary / Forex trading of a thing but when I later gave it a try with the Help of this wonderful Expert Trader Mrs. Kayla Williams, it was a successful trade for me. All i did was to invest $ 500 into my first trading and to my greatest surprise, I received huge amount of $ 5,420 as profit in 6 days of trading .. Mrs. Kayla Williams, was the trader that made it possible and she is still doing it all for me .. You want to be happy and be free like me do well to ...
Excellent service! I had the misfortune of having back to back car issues recently and was very pleased with the prompt and efficient service provided by Steve who gave regular updates on part delays and any resulting impact on completion of the vehicle repair. I’ve been a customer at this location for eight years and have always received excellent service. Thank you Steve!
Kashif was amazing to deal with, my husband bought a Mercedes few year back and his experience was vey pleasant working with Kashif, this time I was looking to lease a Mercedes SUV and the entire process was smooth. Kashif was knowledgeable and humble, he explained everything in detail and gave me an amazing vehicle with all the options we needed, best of all we had the vehicle ready in 2 days, no need to wait months to get a car. I love my new car and am thankful to the team at Durham Mercedes, will definitely going back and recommending ...
I have never made a review or a recommendation about anything here or anywhere on Facebook before but my experience with MRS DONALD MAUREEN left me no choice, I'm recommending Ma'am MAUREEN to you today because of how good the signals and strategy she provides, trade with MRS DONALD MAUREEN, if you find Forex trading challenging. she will support you with good trading signals and accurate strategy that will lead you in the path of making incredible profits when you invest, i started with just $500 and within a week i made a withdrawal of $5,500 direct to my bank ...
I am writing to express my most sincere appreciation for Jak Kung. Jak has helped with my vehicle for multiple services and every time, he delivered an amazing and wonderful customer service. His communication skills and attitudes are top notch. From vehicle drop off until vehicle pickup, Jak always kept me posted on the status. One time, I picked up the vehicle late due to my work schedule and he had to leave the dealership, he called and followed up with me and he handled all the pick-up paperwork efficiently so that I could pick up my vehicle extremely smoothly. ...
I purchased a 2019 Mercedes Benz GLC 43 amg from Kashif Babar and his experience and knowledge were so helpful. It’s so funny I knew Kashif as soon as I saw him I met him 12years ago in the same spot when I had my old Mercedes C class for service . I was so pleased with him I will be introducing my friends who want to purchase a Mercedes vehicle from Kashif.
Harry is our senior service advisor and he is the best. He is very knowledgeable and professional and we are very happy with his service. Thank you for your amazing work!
Had my service vehicles' recall parts same day and by very friendly staff. I will be going back again soon.
Our experience at several other Mercedes Benz service centres was not very positive. We came across Mercedes Durham after moving to Scarborough from the west end. Harry and the guys at Mercedes Benz really changed our perspective on the brand and customer service offered at Mercedes. I will recommend Mercedes Benz Durham to anyone looking for a great service.
We purchased (remotely) a new commercial van thru Ben Lee in April 2023. The level of service from Ben was exceptional. Every phone call answered or returned, every email answered and every question answered. We had to fly in to Toronto and Ben also picked us up at the airport and brought us to the dealership. The whole experience was seamless with ZERO glitches. The new van is fantastic.Thank You Ben for taking such good care of us.
Good and friendly service.
I just want to share my feedback about this dealership in general and specifically service department and specifically a gentleman by the name of Harry . This is one of the best dealership that I have ever deal with , and this is coming from a person with 7 cars and different brands. Very friendly environment and very friendly and nice people, from general manager Ivan to best sales person in my opinion Behrooz and the best service advisor which this review is focus on Harry Bhelay. Harry goes always and always above and beyond to help you with any concern about your ...
Good service is good business, that’s what Zeeshan doing, star sales person
My very first Mercedes purchase was made possible because of the service I received from Kashif. I came to the dealership half an hour before they closed, and the enthusiasm that Kashif had shown me, made my decision making easier than I was expecting. I didn’t feel any pressure and he had given me few options to consider. Finalized the deal days after, and I’ve never been so happy with my choice. Thank you Kashif and Congratulations Mercedes-Benz Durham for having an amazing salesperson that exempts all my expectations as a buyer.
We just picked up our new GLE 450 at Mercedes Benz Durham and also this is our third time purchasing from our sales rep Kashif Baber. It’s been another amazing experience dealing with Kashif. Special thanks to Mercedes Durham team for looking after us all these years.
Never have I had a better Car purchasing experience than with Silvina who's professionalism, hard work and hands down stress free ethics made my new AMG purchase delightful. Not only would I recommend and endorse her personally but the entire team i dealt with was perfect! Thank you Thank you Thank you
The Best Service Experience. I have been getting my car serviced here for years now and this team always goes above and beyond in providing the best and valuable service. Jak Kung is the best and a pleasure to work with. Always received the best service advise and discounts.
We bought our 2016 GLE450 AMG from Mercedes-Benz Durham, in December 2022 and have been extremely satisfied with the level of service and personal enhancement to the experience provided by Francois Giroux. He was engaged with our 4 year old son and made the red cloth reveal during our delivery experience feel as special and significant as if we were his top clients. Thank you Francois and Team!
I recently serviced my GL3 43 at Mercedes-Benz Durham. I really enjoyed my experience. The service team did an excellent job. They reviewed my concerns, listened and took time to care about what I had to say. The Service Manager was very courteous and professional and so was the Service Advisor and Technician that I dealt with. I have no negative comments to say about this location. Excellent team!
First experience with Benz and I couldn't be happier. Very friendly staff. Super smooth and easy interactions all over email. Francois was an absolute pleasure to deal with. Couldn't be happier. Thank you Francois. A++
Zeeshan was a very helpful and friendly person. He makes you feel like you can own a Mercedes-Benz. I will highly recommend Zeeshan to anyone. Thanks to Zeeshan for helping me getting a Mercedes-Benz!
I would say by far the experience was first class. Kashif Babar was amazing! he helped me get out of my current financing situation with my then vehicle that did not benefit me into a lease that I am able to save in the long term. He worked out a deal for my benefit in which at that point it was hard not to go forward with it. I am saving money in the long term and have the perks of having a new vehicle. Also, the peace of mind that I have gotten from the experience with going with ...
It was a sudden visit to Mercedes-Benz Durham on March 6th 2023 Monday Morning and luckily meet with Mr. Kashif Babar the Sales Person and he welcomed me with his great smile and finally made us the proud member of Mercedes-Benz. His knowledge and clear explanation about car made me easy to take decision to have the car Mercedes-Benz B-250 that I was looking for. From test drive until delivery his service was so fast and amazing. Thanks once again Kashif Babar for your support-help and great hospitality. Rgds/ Musaddeak
I am thrilled to write a very positive review for the car dealership where I recently made a purchase. From start to finish, my experience with this dealership was exceptional. The brand specialist Kashif, was knowledgeable, friendly, and patient. He listened to my needs and preferences, and helped me find the perfect car for me. He answered all of my questions and addressed any concerns that I had, making the entire process easy and stress-free. The selection of cars at this dealership was impressive, and I was able to find exactly what I was looking for. The dealership was clean ...
I used to own the other German Car Company with the airplane prop as their logo but I saw the light and have never looked back...now in my 6th Benz and it is all because of MD Durham and our fantastic Service Individual...Harry B. and the best sales individual ever who fought to move me over to the other side ...some 15 + years ago...Silvina P...when you are the best you always want and demand the best....sorry 5 star is not high enough...<B Durham are the best....Thanks and cheers from you for life clients...John ...
My experience at Mercedes Benz Durham has been truly excellent. The process was made very easy and I was treated with love and respect each time I was there. Zeeshan was amazing and he helped me pick out and buy a Beautiful White Mercedes. Zeeshan was honest, kind, and treated me as if I was his brother. Mercedes Benz Durham is the best place to go if you want not only an amazing car, but great memories as well!
It has been an amazing experience to work with Zeeshan. From the beginning he was transparent about quote prices, and always found the time to take care of our needs. We pre ordered a 2023 c300 but it kept getting delayed (although it's not the dealership's fault). The whole time Zeeshan kept us updated and answered our questions. In the end, we switched to a GLC 43 and he made the process smooth and hasslefree. Even managed to take the trouble to deliver the car to Markham. Will definitely return in the future. Thank you!
I am now driving my 4th Mercedes Benz not only because of the quality of the vehicles that i received over the years but also because of the great service that i received from the entire team at Mercedes Benz Durham,especially from Salesman Kashif Barbar, he is the reason why i keep going back for my new vehicle,he is a great asset to the organization, i highly recommend shopping there for your next vehicle.
**Update May 2023** Although my initial experience was poor, Ivan Betbadal (General Manager), reached out to me to follow-up and investigate what happened. We chatted on the phone and later I had a chance to meet him in person. He’s truly a professional gentleman who cares about his clients and goes the extra mile to provide excellent customer service. I gave this location another visit to get my B service and detailing complete and received a loaner car to avoid disruptions in my work commute. The work was impeccable and completed in a timely manner. Thank you again Ivan! **February 2023** ...
Great service and I’ve got good service from Mercedes Benz Durham. Everything was fantastic!