Customer Testimonials
Had a very pleasant experience with our purchase. Simply THE BEST among all dealerships we've dealt with. Billy Leung went to great lengths to find us the perfect car. Very knowledgeable, was able to answer to all our questions and address our concerns clearly and promptly. The surprise unveiling event at the end made the whole experience much, much more special. Highly recommend Billy and this dealership for anyone who are thinking about getting a Mercedes
I recently purchased 2 vehicles at Mercedes Benz Durham. All the accolades to all at this dealership. Very approachable from all aspects. Great people in the service department, Ivan, Carmen, and Yann in management are wonderful individuals. My sales rep, Chris Merteens is an absolute gentleman. The reception staff are tremendous. From the moment I walked into the dealership, I felt that they all strived to make my experience the absolute best they could. They succeeded. I can’t thank them enough. If you’re looking for a Mercedes, you needn’t look past here. They bend over backwards to keep ...
Very nice dealership. Starbucks, fresh fruit and snacks while you wait. Also, excellent customer service. We had an issue with our older Mercedes where a diagnostic code had come up in an appointment indicating an issue we later found out didn't exist. At our request the diagnostic was redone and our fee was reimbursed. Thank you very much Durham Mercedes!!
Excellent sales/service at this dealership. 100% recommend you ask for and speak to Silvina Pica, who is an absolute delight to work with. By far the best salesperson at any dealership I've been been to. She is very kind and friendly, and made an effort to follow up with me, but did not pressure me at all. Silvina was very helpful in showing all the features of the cars to me, and helping me understand my options. Silvina even went above and beyond to help me to secure a deal on another car *at a competing brand* to make sure ...
