Rui is the only person that I would deal with when it comes to buying a Mercedes Benz, not one would come to him when it comes to customer service and professionalism.
I recently brought an used Mercedes from Mercedes-Benz Durham. I had own few Mercedes Benz E320, ML450, ML400 from different dealers in Canada. I usually brought brand new cars. This time I brought a one year old used 2017 E300. Denise Bell was fantastic. Since it is a used car, she had take care every details for us. I received the car just like a brand new one. GREAT JOB and many thanks to you.
Great service great people, great communicate from service department from beginning to finish. My advisor Sam call me back couple of days after service to ensure everything went well. Another lady Joy call a week after to follow up again. Never received such a great treatment from any other dealer before. I feel overwhelmed!!!!!!
Durham team is so wonderful from the beginning to completion. Staff are nice and treat me with lots of respect. Thank you for a complimentary car wash after service and 2 follow up calls to making sure all services are up to satisfaction
Leo Zhang人非常好? 找他没错
Kevin was my salesman and he went above and beyond to help me buy the Mercedes I wanted. There was no salesman pressure, just good, honest help. The service I got overall is what I would expect from Mercedes Benz, and Park Place, in particular, is no exception. Highly recommended dealership.
I had an amazing experience at Mercedes-Benz Durham. It has been a first class service from start to finish. Kashif is a stellar example of what Mercedes-Benz stands for. He was very professional, kind, and courteous. I made a hasty decision on a vehicle and later had second thoughts. I decided to call Kashif back to let him know that I had changed my mind and wanted a different vehicle instead, he was very understanding and patient. The whole process has been seamless. I also had the pleasure of meeting members of the Mercedes-Benz team: Rui, Carmen, Rick and Yann all of whom has been very welcoming to the Mercedes family.I would definitely recommend a visit!
Just wanted to comment on the recent service we received at Mercedes-Benz Durham. Our Service Advisor, Harry Bhelay, took the time to explain in detail the work that was to be done on our vehicle. We had our front and rear brake pads and rotors replaced as well as the installation of a new winter tire package. Harry was professional, knowledgeable and courteous. As we run our own construction business and require access to transportation, Harry went the extra miles and provided us with a courtesy car. We also mentioned to Harry to check on the steering fluid and they found the levels to be low and topped up the fluid. Harry genuinely cares about his clients and he is a real asset to Mercedes-Benz Durham. We will continue to have our vehicle serviced and maintained at Mercedes-Benz Durham. Good work as always. Thanks again Harry!
I recently leased my second Mercedes. Our Brand Specialist Leo Zhang was very helpful and considerate. We really appreciate and highly recommend Mercedes-Benz Durham and Leo to everyone!
From the moment I walked in Ibwas greeted and treated very well by their staff.I wouldn't buy a MB anywhere else!