Went in the get a rear windshield for my vehicle and spoke to a guy in parts department he was super rude and even though I had paid a 1000 dollars for the parts when I asked for a quote for the install, he rudely told me well if your going to install it here then why do you want to know the price. I was really upset but still paid for the part and spoke to the front receptionist and let her know about my experience. Few hours later the manager called me and apologized and became the saving grace ...
Excellent sales and service teams there.always feel taken care of.
It's been six months and I am still so happy with my new car and experience with Mercedes-Benz Durham!
Great service as usual
Not only sales staff but even people in parts are very courteous.