Great Service. Friendly staff.
Samson was amazing. I sold my gl400 and i might consider another benzo instead just because °!
Been dealing with this location for 4 years now. Any concerns have always been dealt with the utmost professionalism. Team of advisors you can trust. Would recommend.
Since a week, I was looking for a car to buy , went to few different car dealers, I was totally lost by hearing different salespeople conversation as every one was trying to say as his products are much better than others available in the market, it’s ok as usual it is their job and they must try their best to sale.Late in the evening, once finished visiting Honda dealer, went to a Mercedes Benz Durham dealr’s showroom, welcomed by Mr. Chris Meertins, the person who was cool, nice speaker, well trained, with an excellent service and who fully paid attention to his customer. His behavior convinced me to do the late evening deal, and I got a confidant in him.But!!!!!!Early in the morning, we changed our mind and let him know that we are sorry will not be able complete the deal.Now, he has tried together with his supervisor a lady ( I don’t want to mention her name) to push me do the deal without paying attention to my situation.It took 10 days, exchanging emails, sms, phone calls, visiting them trying to convince them to release our deposits. In the end they tried to release me only 25% of what I paid, they made a long list of none since in order to push me for completing the deal which I did not wanted to be completed.Lastly, we made to meet the GM of the delearship, a nice guy and much respectful.So he change the long list and the present age of the returns 80% to us and they deduct only 20% for their nonsense expenses.You all to be very careful with this dealership.Good luck Chris, I personally value your customer appreciation sir.
I have had the most pleasant purchase experience at the Durham M-B dealership. My sales rep Leo Zhang was extremely helpful for the following reasons:He was able to locate and obtain the vehicle that has the exact options that I wanted.The price negotiation was simple and efficient, we were able to agree on a very reasonable price within a short period of time.He looked for your best interest by telling you what dealer options are worth its money, but left the final decision up to you.Further more, Ray from the service department were very knowledgeable about the vehicle and Ivan the general manager were warm and approachable. If you are looking to buy a Mercedes vehicle, go to Durham.
I had the pleasure of buying my first Mercedes from a gentleman by the name of Kashif Babar, he strived to go above and beyond to find us the exact vehicle we were looking for, making sure it met all of our expectations and requirements. Once we decided on the right vehicle he did his utmost best to provide a pleasant buying experience and made the purchasing process very easy. It was a different and friendly experience overall, he did not pull any traditional sales pitches out a hat or try to be pushy, he told me to make the decision once I was completely satisfied and that is a type of transparency you would not receive everywhere. He addressed all my questions and concerns immediately. Everyone else that we interacted with while we were at the dealership were very courteous both prior to buying the vehicle and after picking it up.
I would like to take this moment to recognize one of your brand specialist Joel Almeida.Three weeks ago I was about to purchase my car from Markham Mercedes, however Joel has sent me a simple email by asking if he can further assist me. I feel Joel are very serious about my business and He act very quick in to it.. so he definitely earn my sale !! Joel will reply all my questions and concern promptly.He also surprise me by taking all my words in to consideration. I did casually ask him, if the car comes with rubber mat... and of cause he prepared a set for me!!!Joel also took his time to go through each feature with me in the car...my family and I had purchase over 10 Mercedes, I can tell you right now.. there are no one out there can compare how good the service that I had received from Joel.