Customer Testimonials

Google logo
Google Feb 25, 2024

My service advisor Jak was very helpful and got my car ready faster than expected. Great job Jak. Thanks

Google logo
Google Feb 20, 2024

Google logo
Google Feb 17, 2024

I have been dealing with Mercedes Benz Durham for 5 years now and the service has always been impeccable. I highly recommend anyone looking for a new car to go here and ask for Joel Almeida. He’s sold me my last 2 leases and his service is top notch. Even through bumps and issues that are completely out of their control he kept in touch with me and updated every step of the way. One of the best dealers out there and I recommend highly!

Google logo
Google Feb 17, 2024

Jak was fantastic! Thank you!

DealerRater logo
DealerRater Feb 16, 2024

Zeeshan was amazing. He helped set up Bluetooth and the Mercedes App. He taught us about our vehicle.

Read at DealerRater

Google logo
Google Feb 10, 2024

Hi Steve Tran, Thank you for providing an excellent service and was very much impressed with the level of technical expertise that you have showcased. You were outstanding. Most importantly we were so worried as what is going wrong with vehicle but you helped us walk away with smile on the face. Would recommend everyone 100% to get your services done under the supervision of Steve Tran. Good luck! Cheers, Venkata.

Google logo
Google Feb 9, 2024

I’ve been going to this dealer for many years and their service is excellent.

Google logo
Google Feb 7, 2024

I highly recommend Silvina Pica. She is an experienced salesperson. She is professional and friendly. She provided me with a lot of help, both regarding vehicle details and loan information. I would love to choose this dealership as a long term customer.

Google logo
Google Feb 7, 2024

I received excellent service at Mercedes-Benz Durham! The entire process was smooth. Staff was warm and welcoming. I have visited a few dealers in and around the GTA but none compares to Mercedes Durham- they are the best especially Kashif! Kashif is very professional and super helpful. Weeks after my purchase he still checks in. He has an amazing personality and is very knowledgeable about the vehicle and the industry. Please ask for Kashif when you get there- amazing guy with the warmest smile!

Google logo
Google Feb 1, 2024

I just had my first B service on GLC 300. I was so impressed with the customer service from start to finish and when I received my car I was super impressed with how clean my car was inside and out. Kudos to the service team I had an exceptional experience

Google logo
Google Feb 1, 2024

Responsive, friendly, timely service! Would not go anywhere else

Google logo
Google Feb 1, 2024

Harry and Sean have been terrific in diagnosing a serious issue that now appears to be under control at last. Car wouldn't start four times, had to continually come in to dealership when started, and then would start for days at MBDURHAM. When towed in, on fourth time, Neal said that I wouldn't get back until it works. That was last week and now after new battery and starter, been normal again.

Google logo
Google Jan 31, 2024

Great 👍 customer service

Google logo
Google Jan 31, 2024

“I recently had my car serviced at Durham Mercedes Benz, my service advisor Harry was as usual very helpful in explaining what requires repairs an estimated cost, and when it will be ready. I have been dealing with Harry for many years and couldn’t be happier with my experience /service. Durham Benz will be Highly recommended.

Google logo
Google Jan 31, 2024

Great service. Job was done sooner than expected. Jak was very pleasant to deal with.

Google logo
Google Jan 31, 2024

I and my husband, had a fantastic experience with Kashif at Mercedez Bens Durham. He is incredibly friendly, always just a call away, and took the time to explain every detail thoroughly. He answers all questions with patience. The staff was always welcoming and the top-notch customer service truly set them apart. I highly recommend this dealership and Kashif, for a seamless and enjoyable car-buying process.

Google logo
Google Jan 28, 2024

Jak is attentive, fast and makes sure all problems are taken care of. Service times are very long. Waiting for an oil change or tire swaps takes a good 3-4 hours. They need more service staff.

Google logo
Google Jan 28, 2024

I picked up my new car about a week ago and I absolutely love it. I worked closely with Silvina to choose the best options for me. She answered any and all questions I had and I left beyond satisfied. I highly recommend Mercedes-Benz Durham and working with Silvina to find what you need.

Google logo
Google Jan 28, 2024

Great team of professionals at Mercedes-Benz Durham! They made my leasing experience very memorable. Special shout out to our sales professional Vincent Pinto. He was very knowledgeable and helpful. Vincent was very courteous in answering all my questions. No heavy pressure sales tactics. The Sales Manager Carmen and the Finance Manager Julia were also wonderful to deal with. Thank you for the great experience. I love my GLC 300 Coupe.

Google logo
Google Jan 27, 2024

Thank you Harry , he always provides the best service to every customer.👍🏻 I will definitely come back to Next service in Mercedes-Benz Durham

Google logo
Google Jan 27, 2024

Super Transparent, unbeatable pricing Was served by Kashif Babar, great service !

Google logo
Google Jan 24, 2024

I wish service was not so busy, it can take a while before you can get your car booked for some work. I had to wait for about 1 month before I could get my car in for an oil change. If it was an emergency, I would have to go elsewhere. The service is awesome though and the prices are well in line with the market for certified Benz mechanics. Matt the service advisor is great.

Google logo
Google Jan 18, 2024

I was at this dealership to service my car and was assigned to Mat as my service advisor. From the service guys to the uber service guy, they are so good and so professional. The car was well detailed in interior and exterior. Great customer service. Thanks to Mat and everyone that support this fantastic service. Cheers 🍻 👏.

DealerRater logo
DealerRater Jan 12, 2024

Had a positive and smooth experience working with Chris Stehr as our advisor when we were looking for a vehicle. Even more impressive was the level of care he continued to provide including weeks after the sale was complete.

Read at DealerRater

Google logo
Google Jan 11, 2024

Had a very pleasant experience with Chris Martin. He helped my mom choose a new vehicle and consistently updated on new available options. He went above and beyond to ensure she was satisfied. Highly recommend working with as he is in the best interest of the client.

Google logo
Google Jan 11, 2024

Durham Mercedes-Benz service is highly recommended and specially appreciate Harry's (Service Adivisor) exceptional customer service.

Google logo
Google Jan 10, 2024

I love my '21 GLB250 SUV purchased new (demo)from Joel Almeida in Whitby Benz dealership. Excellent sales quidance. Just completed replacement of cylinder head (factory recall) service with advisor Harry Bhelay - very efficient and satisfactory experience.

Google logo
Google Jan 9, 2024

Exceptional service as always. Big thanks to Harry and the team. They made the whole process seamless and the car was returned super clean. Thanks again!

Google logo
Google Jan 3, 2024

I recently had my GLA 250 serviced, and the service representative, Jak, did an excellent job in accommodating my needs and keeping me updated on the progress of the service.

Google logo
Google Jan 1, 2024

I had a few problems and questions. Jak Kung was excellent to deal with. Straight to the point and honest. Exactly what I needed.

Google logo
Google Dec 30, 2023

Honestly service, Jak and manager are very good for looking after my car.

Google logo
Google Dec 30, 2023

As always, the Service at MB was undoubtedly fully satisfactory and although “my guy” Harry was not there to assist me as he usually would, enjoying what I’m sure is a much needed vacation, Jak his colleague in the Service Department was equally supportive, professional and provided exceptional service.

Google logo
Google Dec 27, 2023

This location is out of my way compared to where I bought my vehicle from but the group here is far superior. From service advisor Jak to everyone at the desk and the actual service team, I have always had a positive experience. They went out of their way to arrange my appointment to fit my work schedule, gave me a courtesy Uber ride and even found a better deal on the cost of my maintenance package. I especially appreciate their prompt text-based communication before, during and after the appointment. First place I’ve been to where I actually feel ...

Google logo
Google Dec 24, 2023

awesome service and assistance from Jak

Google logo
Google Dec 22, 2023

Had excellent experience with Jak.

Google logo
Google Dec 22, 2023

I'd like to thank Jak, for his prompt assistance for my car servicing. I greatly appreciate the follow up calls and booking my future tier swap in a timely fashion. Thank you Jak and MBD. Best, Prashant

Google logo
Google Dec 21, 2023

My Mercedes hub! They always take care of my AMG G65, and I'm satisfied.

Google logo
Google Dec 21, 2023

Bought an E53 coupe and absolutely love the car, and the team that sold it to me. I have been looking for a car for a long time, but no other dealership was as cooperative as Mercedes Benz durham. I came across Zeeshan, and he is a phenomenal sales man. He was super cooperative and sold us our car. He even drove all the way to oakville to deliver it. He really did give us the best deal, and i am very happy to have met him. Great sales experience overall, and I definitely recommend MB Durham.

Google logo
Google Dec 17, 2023

thank you to the service staff at Mercedes Benz Durham, service was great. Jak followed up with us and made sure we were happy with our vehicle.

Google logo
Google Dec 17, 2023

Exceptional experience. Carmen and Silvina were extremely knowledgeable and a pleasure to work with!

Google logo
Google Dec 17, 2023

Jak always makes it a pleasure to get my car serviced. No waiting, no surprises just great service done promptly and professionally! Too bad I can’t give SIX stars.

Google logo
Google Dec 17, 2023

Jak was very helpful and knowledgeable with answering my questions about maintenance and warranty!

Google logo
Google Dec 16, 2023

Jak was very helpful and knowledgeable with answering my questions about maintenance and warranty!

Google logo
Google Dec 15, 2023

Their staff provided great service and was very professional. Jack was very helpful and knowledgeable with answering my questions about my maintenance and warranty concern

Google logo
Google Dec 15, 2023

When I came in, I had a lot of questions regarding my warranty and maintenance. Jack was very patient with me and answered all my questions. I left feeling a lot more assured.

Google logo
Google Dec 15, 2023

Excellent service provided by Jak. Very knowledgeable, highly recommend!

Google logo
Google Dec 15, 2023

Jack helped me with my questions on my mother's warranty and maintenance schedule. Very friendly and knowledgeable! He went above and beyond to answer and was very helpful. Him being able to speak fluent Cantonese helped my mother feel comfortable in returning to the dealership by herself for future service appointments. 5 star service from him, very professional!

Google logo
Google Dec 15, 2023

Jak provided excellent service, friendly. Will recommend my friends to come over!!

Google logo
Google Dec 14, 2023

Jak was welcoming and knowledgeable

Google logo
Google Dec 14, 2023

jack very helpful help me a lots

Google logo
Google Dec 14, 2023

(Translated by Google) Went once and helped me a lot by answering all my questions Thank you Jak Kung (Original) 去了一次,回答了所有问题帮了我很多忙 谢谢Jak Kung

Google logo
Google Dec 14, 2023

Super patient, experienced and friendly. Answered all my questions and offered great service, Thanks Jack

Google logo
Google Dec 14, 2023

Jak answered all my questions and was very helpful.

Google logo
Google Dec 14, 2023

Jack was one of the staff I want to mention, friendly, experience for questioning , great service!!!

Google logo
Google Dec 14, 2023

Jack provided excellent services and take the time to undrstand my concerns. It was a pleasure having him as my advisor.

Google logo
Google Dec 14, 2023

The advisor Jack was informative and professionally answered all my questions. I had a great time with him during my visit.

Google logo
Google Dec 13, 2023

Peter from service was very helpful and professional. Provided detail information to all our questions. I recommend Peter for any service concerns.

Google logo
Google Dec 13, 2023

Recently, received a really best customer attention ever from my advisor Peter, who always with professionalism answer all my questions and doubts. If you're are looking to get the best customer experience at Mercedes benz dealership don't hesitate to visit Mercedes benz Durham where you'll find great installations and wonderful customer service in special from Peter. Thank you so much guys!

Google logo
Google Dec 12, 2023

I wanna take time out to extend extreme gratitude to peter in service for helping me out With my used Mercedes I recently Acquired. He was very informative and explained quite a bit about service intervals, warranty and replacement parts. people like peter give us the average consumer faith that our questions wont be shunned and our requests are not taken for granted. Thanks again peter great job!!!!

Google logo
Google Dec 12, 2023

Great service! Came in to make an appointment and was helped by Peter N. Explained the service and appointment in detail and answered all my questions. Amazing experience!

Google logo
Google Dec 12, 2023

On Friday afternoon, Dec 8th, I stopped in at MB Durham to pick up a rear wiper blade replacement for my 2017 GLE43. I purchased the wiper but was also charged a separate $20 to have it installed. I figured, ok, there may be a little work involved hence the $20 charge. I was then instructed to see Jak at the service desk and he would have it installed for me. I showed him the paid invoice and he came outside and actually installed it himself in about 30 seconds. I thanked him and commented, $20 buck for that. I then said , if I knew ...

Google logo
Google Dec 12, 2023

I go out of my way to buy and service my vehicles at Mercedes Benz Durham. The staff is always friendly and professional, make you feel important and always get the job done correctly and promptly.

Google logo
Google Dec 12, 2023

I came in for service and I booked an appointment for my GLC 300. I came in and Peter from the service department helped me and he was polite and very helpful. I also asked some questions about the car that I did not know about and he showed me and explained what it does and how it works. Thanks for the great service and I will definitely be back for my next service

Google logo
Google Dec 10, 2023

Thanks, Jak Kung provided a great service for me on Tuesday. This is my first time visiting this place. Highly recommended , I will be back for my next visit .

Google logo
Google Dec 9, 2023

This is my 3rd Mercedes Benz from Kashif Babar @ Durham Mercedes. He is always ready for help and will follow up until I am completely satisfied. This is one of the reasons I am back to Mercedes Benz Durham and will refer my community people to him like before.

Google logo
Google Dec 9, 2023

They did the service for me on Tuesday. Very good customer service. I am so happy. Highly recommended . Jak Kung is a nice person. He gave me a good service experience.

Google logo
Google Dec 9, 2023

I had a wonderful experience at this dealership! I was dealing with Jak who is very knowledgeable & was so helpful with taking care of the issues my Mercedes Benz had. He answered all my questions with patience & professionalism. The customer service is exceptional & I highly recommended this dealership to anyone! 😊

Google logo
Google Dec 9, 2023

I am very pleased with Jak’s attention and Personal Service. Truly Appreciated

Google logo
Google Dec 9, 2023

I brought my vehicle in for service and the level of customer service provided was amazing! They truly know how to make a customer feel special and go above and beyond. Shout out to Matt in service who always knows how to treat a customer. Thanks Matt!!

Google logo
Google Dec 8, 2023

I bought my car here 9 months ago and had an exceptional experience. My first service experience was even better. Jak was so helpful, incredible careful to explain what was being done and when everything would be finished. The whole process was painless and, in fact, I’d even say it was a pleasure - which I didn’t expect! Thanks to Jak and the whole team at Durham Mercedes Benz.

Google logo
Google Dec 8, 2023

Mercedes Durham Region specially Service Advisor Peter Nie is very accommodating, very helpful and he is taking care of our concerned for our 2014 E250 Mercedes benz. Thank you very much, Highly recommended.

Google logo
Google Dec 8, 2023

Dealer is clean and people are so friendly, Peter the service advisor was so helpful and knowledgeable.

Google logo
Google Dec 8, 2023

Peter from the service department provided excellent customer service for my vehicle. Very informative and explained things very thoroughly before proceeding!

Google logo
Google Dec 8, 2023

I was helped by a guy named of Jack, and really he was a great help. He advised me on what was worth it and what wasnt. He also was able to get my vehicle done a day earlier which was a huge plus. He was very professional and genuine. Just by the way he treated me I will definitely recommend this Mercedes dealership!

Google logo
Google Dec 8, 2023

Jack great service

Google logo
Google Dec 8, 2023

My vehicle had coolant low message and stopped by and met with Jak. He was super nice and helped me top up my coolant and even help me top up my washers fluid since I told him I was on the way to Quebec. Highly Recommend

Google logo
Google Dec 8, 2023

Great Service, Very Knowledgeable, had questions about tires and maintenance, Jak was very helpful and answered all my questions professionally

Google logo
Google Dec 5, 2023

Very good service Thanks

Google logo
Google Dec 3, 2023

Good Service from staff. Very well and friendly service provided by their Service Advisor Peter Nie. Thanks.

Google logo
Google Nov 30, 2023

Lease Mercedes EQB 350 recently. Kashif helped me for choosing the best car as per my requirements and needs. Kashif provided the best and quick service, whenever I need.

Google logo
Google Nov 28, 2023

Ask for Kashif Babar, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff. Provided me good deal and offer on my new SUV, able to solve all my queries with the first time car buying and explained everything in details. He is highly recommended.

Google logo
Google Nov 27, 2023

In love with my new Mercedes-Benz, I would highly recommend dealing with Joel. He has vast experience in his field and knows what customers would expect from a sales representative. He goes the extra mile to meet his customers' expectations and explains what's the best Mercedes-Benz has to offer. Yann helped me with finance, and he was too quick, I got my approval within 5 mins.. I would definitely be purchasing my next vehicle from here.

Google logo
Google Nov 27, 2023

Great service, always quick and efficient

Google logo
Google Nov 24, 2023

Customer service was exceptional! I call in for a tire pressure warning on my car, Peter, was genuine and helpful with answering my questions throughout the process. He asked me to take a picture of my tire and email it to him so he could help me to resolve the issue...got my car back! had a great experience and thanks to the service team who looked after my car..

Google logo
Google Nov 23, 2023

We ran over something on the 407 on a Friday morning while on our way to Montreal for the weekend in our AMG GLC63. This is not an off the shelf tire, and we did not have a service appointment. Jak our Service Advisor at Mercedes-Benz Durham got us a new tire and had us back on the road the same day. They also provided rides while we waited. MB Durham is not our regular dealer, but they got us back on the road, and saved our weekend. Thanks for the great service!

DealerRater logo
DealerRater Nov 23, 2023

Had a great experience at Mercedes Benz Durham service department. Matt my service advisor was attentive, professional and informative. My car was returned like new, the visit went smoothly exceeded my expectations! Thanks Matt!

Read at DealerRater

Google logo
Google Nov 18, 2023

Great buying experience of a CLA250. Thanks for the help from Kashif, Carmen and Julia. They gave me a decent price and hope I can do business with the crew in the future again.

Google logo
Google Nov 17, 2023

On time. Great service.

Google logo
Google Nov 16, 2023

The service at Mercedes-Benz Durham is commendable. Jak, Matthew, and the team went above and beyond. Thank you!

Google logo
Google Nov 16, 2023

Very friendly, accommodating and fast efficient service, special thanks to Harry B. For looking after my car care. Happy Holidays to all in advance Marieta

Google logo
Google Nov 15, 2023

Very service and detail maintenance records, will come again

Google logo
Google Nov 14, 2023

As always, my encounter with Mercedes Benz Durham is delightful. Harry in the Service Department is friendly, courteous, patient and always ready to assist. Silvina Pica is the very best of the best. Thank you for taking care of me and my B250 baby. Check out MB Durham, you won’t be disappointed . In light……….Verne D 🧘🏼‍♀️🕉

Google logo
Google Nov 11, 2023

My  2021 GLE 450 suddenly wouldn't start at my company parking lot and finally got towed to the Mercedes Benz Durham. I understood that the shop was busy and I had to wait a bit. But I was frustrated not only because I rely on the car to go to work., but also I wanted to know what went wrong with the car. I went to the Mercedes Benz Durham website looking for some help and found Steve Tran - Service manager. I tried sending an email to him to explain my situation and frustration. Steve replied to my email immediately. ...

Google logo
Google Nov 10, 2023

We wanted to take a moment to write about the exceptional service provided by both Kashif Babar and Ivan Betbadal. Thank you again for your professionalism. We are excited to be venturing into the EV space!

Google logo
Google Nov 9, 2023

Google logo
Google Nov 9, 2023

I recently purchased my replacement SUV with Kashif. A gem of a person to work with if you are in the market to replace or purchase a new vehicle. He is patient, extremely knowledgeable and very transparent. I never felt pressured but always supported. We customized my spec to tailor my needs in a vehicle. Delivery time and expectations were clearly communicated. The entire team was great start to finish. Highly recommend this dealership and Kashif!

Google logo
Google Nov 7, 2023

real good service

Google logo
Google Nov 7, 2023

If i could leave a 10 star I would. Silvina is such an asset to this dealership with the outstanding service she provided me. There was no back and forth haggle you would get at other dealers, she was straight forward with all the numbers and always there to answer any questions i had. Silvina is very professional in her approach and it truly there to make sure clients who come in to the dealership are taken care of from start to finish. I was never truly a Mercedes guy but after this experience i can say i will be back ...

Google logo
Google Nov 4, 2023

They’re very on time, accurate, friendly and knowledgeable in Mercedes-Benz Durham. Peter in the service department is helpful and great as well!

Google logo
Google Nov 3, 2023

When I had a tire blowout on the 401 in my E350, the service team at Mercedes-Benz Durham was quick to get my vehicle in and repaired. I was back on the road that afternoon, and my car was stunningly clean. Thank you to Sean, Steve, Jak, and the rest of the team for outstanding service!


Leave Us A Review