Samson Lopez has been my service advisor for the past several years; and to be honest, my car is usually only in for yearly service. Recently, I had to have more significant work done, as my alternator pulley went. Samson was helpful from the start; he kept me informed of every step (diagnostic, quote of work, timing of work, work status) and even went above and beyond to accommodate my needs when they needed to keep my car for several days. I cannot speak highly enough of Samson, and how hard he works to represent the brand and the service department.Ray Ernst, the Shop Foreman is a fantastic brand ambassador. He knows his stuff, and I trust him implicitly with him my car. He takes the time to diagnose the issue with you, and is very quick at pinpointing the issue.Ray goes above any beyond to help and it shows. My loyalty to this dealership, service department and brand are largely in part due to the efforts of both Samson and Ray.
Best dealer to buy a Mercedes! Rick Hallam is amazing, definitely buying all my future cars from him, very knowledgeable and gives you the facts straight. Every dealership needs customer service like this!Edit August 2018:We recently traded in our car and not only has the experience been great it's even better this time around! They (Rick & Denise) provided us with amazing service and competitive pricing, and to top it off they dropped off and picked up our previous car, if that's not customer service I don't know what is. I wouldn't purchase a Mercedes anywhere else, corporately owned locations do not seem to "care" about our business. I give them 10/10!
Awesome Customer Service and Ease of Transaction..This is our second time buying a car and we leased another one too! Looking forward to see Kashif again. Great team effort!
Just purchased a GLC 300 at this location. Our sales representative was Kasif, he was helpful, fair and went out of his way to ensure we were happy and our transaction was simple and quick. Will be recommending him and this dealership to others.
Once more we have had an outstanding service from Christ Meertins!!! Always an amazing experience from beginning to end. Thank you Chris for all your help & exceptional service!
Leo Zhang was outstanding and he showed he really cares for his customers. Thank you Leo for making everything smooth
Let’s talk about this ge service department at rhis place first. They’re professional and awesome. Staff is so friendly and patient in explaining anything. They are highly organized you can see that everything goes in a specific rhythm. This is the only Mercedes dealership in durham region and they are well managing they busy times. The branch size is decently big and the parking space is more than enough and wel managed and cleaned. To be realistic, they have the following cons; it’s kind of hectic to get a service appointment due to their busy schedule.
5 star customer service. If you are ever looking for a Mercedes this is the dealership to go to. Kashif assisted me with purchasing my new car and was absolutely excellent. The entire team made me feel welcome and happy with my new purchase. They have a forever customer with me now! If you are ever looking for a new Mercedes ask for Kashif he is the best!
What can I say .... but 5 stars! SAMSON Lopez from the service team at this location is amazing! Let's also not forget to mention how great Ray the foreman is. This team rocks. Honestly, Samson is one best Mercedes Service Managers I've ever had the pleasure to deal with. He's detail oriented, takes time with his clients, and shows a genuine interest in his client's well being. Well done, I will continue to return because of Samson and the great experience I had!