Customer Testimonials

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Google Oct 6, 2021

Awesome amazing wonderful dont know which word to use for this great dealer to express my amazing experience with them. My brother bought a truck and he referred me to this deal. What an amazing person that i meat at this dealer Ron Goldshmid. Go meet Ron you wont go wrong with any deal you do with him. Customer service is wonderful and friendly. Me and my wife are thinking to get a family car from them. Thank you Ron for making our experience excellent. Sincerely One happy customer

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Google Oct 5, 2021

From my first inquiry call all the way to vehicle delivery, I had a flawless experience. Kashif was extremely responsive and provided top notch customer service. Ivan is a true gentleman. Thanks to everyone at Mercedes-Benz Durham for going above and beyond to make everything perfect.

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Google Oct 4, 2021

I just want to graciously thank Rick Hallam and Rui Martins on their exceptional service on the purchase of my GLB250 last month. As everything is a tad tougher during the pandemic, Rick and Rui made it super simple. All our conversations were through email/phone and they were both very responsive. After only a few emails and conversations, the transaction was done! I wasn't able to visit the dealership, so they offered to come to my house to drop off my car! How amazing is that...didn't have to leave my home. Rui brought the GLB over ...

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Google Sep 24, 2021

Obviously the vehicle speaks for itself- what I found so different about this experience was the way we were treated. Vince Wong took very good care of us and was exceedingly knowledgeable. Vince took the time to answer every question we had and we felt welcome at the dealership which I’ve found is not always the case when car buying. The management team at Mercedes- Benz Durham was very hands on and also made sure our every need was taken care of. I ended up with a gorgeous vehicle and I felt great about the experience. I definitely recommend ...

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Google Aug 31, 2021

Vince was a pleasure to deal with from the second we got in touch. He personally ensured that everything in the vehicle was perfect.

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Google Aug 19, 2021

I recently took my 2016 Sprinter van in for a scheduled service appointment. The service manager, Harry Bhelay was extremely helpful in getting the work order completed in a timely manner including warranty work that was conducted simultaneously. Shuttle rides were arranged, the van was cleaned inside and out and I drove away feeling like the vehicle was brand new again! A big Thank you goes out to Harry, Chantale, Andrew and the mechanics who did an outstanding job! I highly recommend Mercedes Benz Durham for sales and service!

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Google Aug 13, 2021

I have been a patron of Mercedes Benz Durham for the past several years. Having had terrible experiences at other Mercedes Benz dealerships, specifically in Markham and Midtown, I am of the view that Mercedes Benz Durham comes second to none. Harry Bhelay is my Service Advisor and throughout the years, he has provided impeccable customer service. On occasion when I have attended at the dealership in the absence of an appointment requiring emergency assistance, Harry has tended to my concerns promptly, with the utmost of professionalism. There are other staff members who also have made my experience with this ...

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Google Aug 11, 2021

Picked up my third vehicle form this dealer and the reason why I keep going back is because of the excellent quality of service they provide. I read a couple of the recent negative reviews and it appears there was a misalignment of expectations or all out failure in communication. I want to thank Neal, Ivan, and especially my sales contact Chris Stehr for the outstanding attention and follow through with their promises! The service team? Nothing short of Top Notch! From my experience, I recommend MB Durham for your next vehicle.

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Google Aug 6, 2021

What a remarkable service at Whitby Mercedes-Benz Durham garage ! Thank you so much, Carmen ! Coming from Quebec and on our way to Niagara Falls for vacation, we had a flat on highway 401, a Saturday morning. After having called Mercedes Road Assistance, our Mercedes was towed to the Mercedes-Benz Durham dealership located at Whitby. We have been taken care of by Carmen, New Car Sales Manager, that lent us their only courtesy vehicule available to allow us to continue our trip. The repair could not be made because the parts department was closed until next Tuesday as elsewere. Carmen took care ...

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Google Jul 29, 2021

My wife and I recently had the pleasure of working with Kashif Babar to purchase our GLC 300. We both appreciated Kashif's knowledge and honesty throughout. He was extremely helpful and very quick to communicate any critical information or delays. He is also always quick to respond to our texts/email. I'd highly recommend him to anyone considering a Benz. You will be in great hands. Salman

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Google Jul 29, 2021

First time coming into this dealership for service and found Athan in service amazing help, unlike compared to other Mercedes Benz dealers where I wouldn't get greeted, or how my promise times were never met for my vehicle. I was running on a tight schedule but Athan had my car in and out in the time promised. Five stars goes to the amazing customer service has provided with greeting me for my service, going through future attention for my vehicle really detailed and professional. To summarized I'd like to thank Athan for the help and amazing service and ...

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Google Jul 18, 2021

We had a great experience at MERCEDES-BENZ DURHAM dealership. Mr. Ivan Betbadal and his team are very professional and warm welcome... They provided the excellent service, made us feel very warm and smooth in the whole process of our purchase ... We have been with the brand for over two decades, but this time is the best experiences We ever had. HIGHLY RECOMMEND Mercedes-Benz Durham!!!

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Google Jul 18, 2021

If you’re in the market for a vehicle, then go see Silvina Pica! I had an amazing buying experience and I know that it was all because of Silvina. Thank you again and again! I love my new car 🙂

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Google Jul 17, 2021

I have been servicing my car at MB Durham for the past 4 years and have never been left unsatisfied, the professionalism and dedication of all the people I dealt with starting with sales Silvina, service Chantele and Harry have been exceptional. They have looked after every detail and delivered exceptional service. My last experience was this past week where regular service and recall service were required. Harry has been the advisor for the last 4 years and he does everything possible to make sure that all is taken care of with exceptional efficiency. I have dealt with other dealers and service ...

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Google Jul 17, 2021

Walked into the dealership on June 05 and was handled by Kashif. So happy with his service, knowledge and wonderful patience as it took me approximately 4-5 hours to make a firm decision. Extremely happy with the purchase btw. Recommending anyone who visits the Durham Location, please ask for Kashif. He is fantastic.

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Google Jul 16, 2021

I recently came in to get my brakes fixed and dealt with Harry. I had an amazing experience and am so glad that Harry was the person I was dealing with. He really made the interaction as seamless as possible. Communication was fantastic and I would be more than happy to deal with Harry again in the future.

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Google Jul 15, 2021

Mercedes-Benz Durham Service Department is truly amazing. In particular, Athan De Souza, and his team really make an extra effort to take the time to understand our needs and provide the best possible care and attention from the time we booked the appointment to Check-in through to the end of the service process. Their care and attention to details is truly amazing. Thank you for all that you do to keep me and my family comfortable and safe in a beautiful vehicle.

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Google Jul 15, 2021

I have been to multiple Mercedes dealerships for service but none of them did their job as good as this one. A huge Thank you to Athan for looking over our cars and doing an amazing job in a good timely matter. The serves is always amazing everyone is friendly and it is a warm environment to walk into 🙂

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Google Jul 14, 2021

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Google Jul 13, 2021

The service department at this MB service is simply the best! I have had the pleasure with having Harry Bhelay, service advisor @ MB Durham look after the service on all our 4 cars and the honesty, integrity has been simply amazing. Always ready to take a call and to explain the issue and resolve it to our complete satisfaction. Sean, the service manager, has also been a pleasure to deal with from time to time when needed. Definitely suggest to go to this service centre and speak with Harry!

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Google Jul 11, 2021

Always a great experience working with Harry in Service. He is very attentive and personable. Extremely efficient and I can't say enough about the product and the dealership.

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Google Jul 10, 2021

Excellent 5 star service provided by Service Team. I would like to thank all staff especially Tyler Dale and Athan and Harry Bhelay for your above and beyond care and love. Especially during this tough time. Thanks again for Mercedes Benz Durham! You guys ROCK!

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Google Jun 16, 2021

Excellent 5 star service and care from Chris Meertins. As a salesperson myself I am always appreciative and impressed when I meet someone caring and attentive who hears what I need and delivers efficiently. If I could give this gentleman 6 stars I would :). Will happily refer and recommend him!

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Google Jun 10, 2021

Staff member Bahrooze provided really good service, he is a professional and it was very easy and nice to work with him. Everytime I had questions, he was always easy to contact. I recommend him as a a worker with experience who always knows what he's doing.

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Google Jun 2, 2021

I have purchased my 2 cars from this branch and Silvina was very helpful and amazing in closing the deal with 2 days and I picked up the car a day after - Thank you Silvina for such wonderful service .

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Google Jun 1, 2021

Fantastic service on a recall. Thank you Mark and team!

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Google May 26, 2021

Mr. Mark Lopez was over the top with excellency with his job. My father dropped his SL500 there and Mark kept in touch with me with all the details and even helped us with the service without charging us extras. I am now currently getting my Benz serviced there as well as we speak and we shall be recommending all our friends and family here. Thank you for your services!!

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Google May 24, 2021

I have to share my experience with everyone. I took my vehicle in because the check engine light was on. I was met by a friendly young man by the name of Mark Lopez, who went out of his way to ensure I knew what was happening every step of the way. When the problem was diagnosed, Mark went out of his way and negotiated a reduction in the cost of the repair for me. I must say that in over 30 years of vehicle ownership I have never had a Service Advisor take such action. To say that I was ...

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Google May 21, 2021

I just purchased a 2021 GLC 300 from Mercedes Benz Durham and WOW!!! What an experience!! I was fortunate enough to work with Francois. He was there to help guide me find the perfect model for myself and family. He was knowledgeable, professional, thorough and always on stand by to answer all of my questions. Carmen, Yann and himself made the entire process so easy and really went out of their way to ensure everything was taken care of from start to finish.All that was left to do was pick up my new car. The service at this location is first ...

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Google May 11, 2021

Excellent experience - many thanks to Chris Meertins!

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Google May 7, 2021

Brought my car in for service and Mark Lopez was there to answer all of my questions and I felt he prioritized me and my car, again thanks Mark you are wonderful! Amazing service all around!! I was shocked at how clean my car was inside and out. Will always come to this location.

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Google May 6, 2021

My experience at Mercedes-Benz Durham has always been wonderful. This was my second time purchasing a car with Silvina Pica. She is amazing! Silvina was extremely knowledgeable, helpful and she truly goes out of her way to deliver outstanding customer service. Also Carmen was super helpful and provided great customer service. I will definitely come back for my next vehicle purchase with Silvina and recommend Durham Mercedes to friends and family!

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Google Apr 18, 2021

Incredible Leasing experience. I lease my Mercedes A220 at MB Durham. Rui Martins was incredibly helpful and knowledgeable. His customer service was like nothing I have ever experienced at ANY car dealership I've been to. I highly recommend this dealership and Rui Martins

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Google Apr 14, 2021

Brought my car in for some maintenance service and had the pleasure be greeted by Tyler Dale. Such a bright light considering we are all just trying to make it through a pandemic, that has us all drained. His positivity and professionalism was hands down 10 ++++ service. Thank you Tyler and Mercedes-Benz Durham.

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Google Apr 4, 2021

I reached out to MB Durham in hopes of purchasing not only my first ever new vehicle, but the first investment towards my own business. I was in need of a sprinter van and upon sending my inquiry email, I was taken care of (to my surprise) until well past 10pm that evening! Let me tell you, I've been in the automotive industry for over a decade and have never heard of or even experienced something like that before. The Zanchin Group should be proud to have Ben Lee on their team! It was without a doubt his attention ...

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Google Mar 18, 2021

The dealership is always very professional and staff is always helpful. Chris Meertins is a great salesman and has always made it a good experience buying cars there.

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Google Mar 18, 2021

Elite Customer Service From Mark Lopez I want to express how grateful I am for having such an amazing experience with Mark, he genuinely cares about your business and puts you at top priority! He is honest and so clear with explaining what needed to be done on my c300. His advice and wisdom and professionalism is outstanding. Excellent service all around, the dealerships measures for coivd are so organized, I felt very safe ! Max also had my car and loaner car ready for me before I could even blink ! Thank you for such a beautiful loaner car. Thanks Mercedes ...

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Google Mar 8, 2021

Purchased my C63 from Silvina Pica and the buying experience was superb. Was referred to her from a friend and will make sure to refer others to her in the future!

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Google Mar 7, 2021

I recently bought my new 2021 GLE 350 from Mercedes-Benz Durham, and it was a total pleasure. This was my 3rd car from them and it is always a pleasure visiting the dealership. I work with Kashif, he is very knowledgable and never force sale, always guiding and making sure I make right decision. He showed all features of car in detail and never hesitated in answering any of my question. 100% recommending this dealership to all my friends Thank you Kashif and team!!!!

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Google Mar 4, 2021

I had a great experience purchasing my 2016 Mercedes GLE 350d. The process went flawlessly the salesman Avi answered all of the questions and was very professional and courteous. I got the top dollar for my trade in. I would highly recommend this dealership Thank you Mercedes Benz Durham.

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Google Feb 27, 2021

We had a good experience dealing with the sales team at Durham Mercedes, we dealt with KASHIF who was humble, helpful and patient. Kashif even came to pick us up from our home on the day of delivery. Thank you Kashif for making this happen. Keep up the good work!

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Google Feb 26, 2021

Best Mercedes service in the GTA! Athan and the whole team are great. Will be back! Thanks

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Google Feb 25, 2021

They know how to take care of their customers.

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Google Feb 24, 2021

At Mercedes Benz Durham you can expect top of the line service. My sales rep Chris Mertins was exceptionally knowledgable and professional. He was able to quickly identify my needs and worked with me to ensure I left as a satisfied customer. He completely exceeded all my expectations! Take my word for it he is the best in the business, visit him I promise you that you won't be disappointed!!

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Google Feb 24, 2021

Awesome experience. Chris M made the purchase easy and not complicated. Picking up the vehicle was the best! He was very thorough when going over the features and set everything up for me so when I drove away the car was literally made for me. If you are considering this brand the this dealership is the place to go.

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Google Feb 24, 2021

Awesome experience, great staff helped me through everything. Special thanks to Chris Meertins for helping me around and fulfilling my all needs

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Google Feb 23, 2021

I've always had bad experiences in purchasing vehicles, so was very hesitant when I first stepped into the MB Durham dealership. I was greeted by Chris Meertins and had the best customer service experience. He was patient, kind, helpful and answered all our questions. Kudos to Chris for putting up with us for 6 hours and he never made us feel like we were wasting his time. I will only ever buy a vehicle from him from here on in. Thank you Chris and rest assured that I will always refer my friends/colleagues to you if they are looking ...

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Google Feb 23, 2021

By FAR the very BEST experience I have ever had purchasing ANY vehicle! If you're in the market for a car, stop by and speak to Chris Meertins! The promotion happening right now got me through the front door, but the superior level of service and friendliness kept me there. In fact, I can't speak highly enough of the whole team, from the finance manager to the general manager and the customer service associate at the front desk. It was clear that they valued and appreciated my time and effort to visit their dealership. Thanks again Chris!! You'...

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Google Feb 9, 2021

One of the best car buying experiences we ever had. Our sales rep Ben Lee was a great help in purchasing our Sprinter. He was able to answer all the questions we had and explained our options to us clearly. Ron the sales manager was also a great help with getting the van down to a price that works for us. I would highly recommend Mercedes-Benz Durham to anyone looking to purchase a new Sprinter van.

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Google Feb 9, 2021

I came to Mercedes-Benz Durham for the first time. Let me tell you... these guys ROCK! I had been servicing all my trucks with Mississauga Mercedes since 2014... I'd happily take the hour drive to continue business with Mercedes-Benz Durham. Athan & Shad were both very informative, polite, and great with time. I had even stepped in Sales to get more information on another Personal vehicle and Avi was very helpful and answered all my questions. It is nice to see that good dealerships still exist. Will recommend to all my Sprinter/ Metris buddies. Staff Members- 100/100 Service Department and Show ...

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Google Feb 8, 2021

Thanks to Joel Almeida. Very professional and knowledgeable. Never felt pressured and a pleasure to deal with. I would highly recommend Joel.

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Google Feb 6, 2021

The service staff was very courteous (Ethan) service advisor helped us with our vehicle. He was very responsive. Overall a pleasant experience.

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Google Feb 5, 2021

Great staff who are very helpful. I had Silvina help me with finding the right car that fit my budget. She was very great and understanding and overall very friendly as we worked toward finding a vehicle for me.

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Google Feb 5, 2021

My father and I have been searching for a family car and have been to several dealerships to determine the best options as to which vehicle suits our needs. Of all the dealerships, the one that stood out the most was Mercedes- Benz Durham, mainly due to the salesperson; Kashif Babar. Kashif was kind, friendly, courteous, and (most importantly) attentive. He took the time to understand exactly what we wanted and helped breakdown everything in great detail for us in terms of price, financing options, etc. My father are I are still comparing our options but will definitely visit Kashif ...

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Google Feb 5, 2021

I've had several service advisors from this dealership in the past but no one compares to the customer service provided by Mark Lopez. He provides frequent updates on the status of your vehicle which provides you with peace of mind and keeps you in the loop in every step of the way. He's very effective in explaining automotive concepts on a high level but is also extremely capable in explaining things in detail. His friendly and enthusiastic approach is one that promotes loyalty to this brand and loyalty to this particular dealership. Thanks Mark for always going above ...

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Google Feb 4, 2021

This review is for Harry Bhelay. Harry has been outstanding in every interaction I have had with him. I keep going back to MB Durham because of the service I have received over the years with him. He literally goes above and beyond everytime. He is patient, takes the time to explain options, keeps you frequently in the know with the status of your vehicle. Always provides advice that will benefit me. Harry, keep up the phenomenal work you truly rock!

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Google Feb 4, 2021

I must say our experience at Durham Mercedes was exceptional! Sam made sure to show us around the showroom and help us land a 2021 GLB250! Every step of the whole process was a pleasure, not only were our questions answered, we were also given confidence that we are able to have the car with our desired specs. We definitely would come back for future vehicle purchase and recommend Durham Mercedes to friends and family!

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Google Feb 4, 2021

I just wanted give a shout out to my people at this dearlership!!! They have never failed me to date. If I've ever had an issue, they have always come through for me. I recently had an issue with that darn " Check Engine" light and it took one phone call to the one and only Rick Hallam and all my worries we taken care of :). A big thank you as well to the Service Manager Sean Lee for all your hard work and and the attention to detail that you did for my Benz. If you guys ...

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Google Feb 3, 2021

This place is perfect. My service advisor is Mark Lopez, this guy just awesome! He recommend me exactly what i need with kindly explanation, always in time, and perfect work. Every time when i do my service with Mark. i feel like, my next car will be from Mercedes-Benz durham, it won’t be any other brand. Just perfect perfect and perfect!!! Thank you for your service And hope all members in Mercedes-Benz Durham, working with safe in this pandemic

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Google Feb 3, 2021

Brought my car to Athan De Souza for regular service but came away with an extraordinary experience. Athan was very professional, welcoming, and kept me up to date on the status of my vehicle the entire time. I will definitely keep making the extra 30-minute drive to come see Athan at Mercedes-Benz Durham!

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Google Feb 2, 2021

I had my tire pressure light and washer fluid light come on my GLC. I called in and was advised to stop by to have the tire and washer fluid checked. My advisor Tyler came and checked the tire pressure on spot for me and filled up my washer fluid. He even took the time to show me where each fluid is and what my tire pressures should be at. Thank you for taking the time to show me my car and help me out. Was my first time at the dealer but will not be my last. Thank you ...

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Google Feb 2, 2021

On behalf of myself and my wife I would like to take a moment to comment on my experience with Chris Meertins Brand Specialist at Mercedes Benz Durham. First Chris is Friendly, Knowledgeable, Patient Accommodating. Chris let us test drive 3 classes of SUV's with no pressure to purchase. Chris also allowed us an extended test drive of the GLC 300. During these covid times Chris made sure and took steps that my wife and I would be safe. I would highly recommend to any future customers to ask for Chris. Also like to thank the sales manager Carmen in helping ...

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Google Feb 2, 2021

I recently took my ML350 in for service for a few issues - tire repair, alignment and assisted park not working. My service advisor, Harry Bhelay, set up an appointment for me and got everything repaired under warranty except for the wheel alignment - which I get would not be covered in this circumstance. Harry offered me a loaner vehicle (which I did not need), let me know when I would expect the car to be ready and promptly communicated to me when it was ready. Smooth service and really cares about the customer.

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Google Feb 2, 2021

Durham Mercedes Benz maintenance services are great. Special thanks to the Manager, Athan - Senior Advisor, all staffs and technicians. They are knowledgeable about the vehicle and had performed their professionalism which led us full of confidence to let them look after my Benz.

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Google Feb 2, 2021

Every time When I bring my car to Durham M-B dealership I felt most pleasant for my service experience .. My service advisor Mark Lopez. He is extremely helpful and work beyond my expectation to help me with any service relate to my car and keep me inform every step of the way about my car No matter big or small issues. I really recommend Durham M-B dealership for service to anyone who has any concern about his/her vehicle, They will do it right at the first time.

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Google Feb 2, 2021

Had my C350 serviced there and was extremely pleased. Tyler Dale was extremely professional, looked after all my needs and made sure all my concerns were taken care of. The service team there is always ready to help. Outstanding Service! Thank you!

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Google Feb 1, 2021

I have been a customer for a few years now, and I really love shopping here for my vehicles My sales Rep. Silvina Pica its a very professional, helpful, knowledgeable and caring person, she will go out of her way to make sure that we are completely satisfied with our purchased. I will strongly recommend her services and the dealer if your are in the market for a new Mercedes vehicle. THANKS FOR THE GREAT SERVICE.

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Google Jan 31, 2021

Shout out to my man Ivan for the best service I've ever had at a dealership! I usually buy my cars from Mercedes Benz in GTA but this time my friend recommended to try a Mercedes dealership in Durham. Process was quick, easy and covered every aspect of the car buying experience I could ask for. I came in looking for a car for my wife and they found the right car for me at the right price and gave me the quickest, hassle free car buying experience I've ever had! Thank you so much to all the ...

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Google Jan 30, 2021

As always Harry Bhelay took great care of me...setting up my appointment, booking me a vehicle and explaining aftwrwards.

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Facebook Jan 30, 2021

MY BEST TRADING EXPERIENCE EVER I have seen and tried different strategies and methods even lost alot of money while trying. Until i was introduce to this new strategy that got me back on track and i have been able to regain my lost money and still making consistent growth on all of my trade. Mr CHRIS CRYPTO is an amazing trader, he steadily lifted me out of financial penury. If you are interested and tired of losing your money You can reach him through WhatsApp:+16198164126 (OR) Email: [email protected]

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Google Jan 29, 2021

i want to take a moment to thank mark lopez, my service advisor for his help!! first, he arranged a loaner for me to drive, and when mark called to tell me my car was ready, he also told me that the work was covered by mercedes!! i was so very grateful to mark for going to bat on my behalf with management, but more importantly, for the fact that management listened to mark's concerns about my invoice. all in all, a great experience with the mercedes benz durham team!! they have a customer for life!! THANK YOU

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Google Jan 29, 2021

I have to give this 5-star review to my sales Aaron and Mercedes Benz Durham! I bought a 2020 glb250 from him and he was amazing and always willing to go extra miles. My car was an incoming unit and he kept me posted from leaving factory to arriving dealership. I am so glad that he is my sales person and we will have long last relationship for sure!

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Google Jan 29, 2021

Huge shout out to Rui Martins at Durham Benz - Whitby. I’ve purchased a lot of vehicles in my lifetime and have never been so impressed to the point where I felt compelled to write a Google review. From the moment I was introduced to Rui I was blown away by his level of expertise. Rui knows the MB product line like no others - and I can honestly say that having visited other MB locations prior. Throughout my sales journey/experience I never had to call Rui, he always made sure to keep me in the loop every ...

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Google Jan 28, 2021

I don’t have a single complaint about this place. everybody there is so personable , they listen to you , are very courteous. Harry, Chantel, Rae, the manager and all the employees there; thank you for looking after me every time .

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Google Jan 28, 2021

There was a tire and a check engine light that appeared on my Mercedes and I booked an appointment with Durham Mercedes Benz. My first experience with this service centre was beyond extraordinary. Tyler Dale, the service advisor was very welcoming and was able to answer all of my questions thoroughly and precisely. He kept me updated while the vehicle was being serviced. I am truly impressed with the customer service. I also got to meet the service manager Sean Lee. Both Sean Lee and Tyler Dale made my service experience phenomenal. The vehicle came back super clean inside and ...

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Google Jan 28, 2021

I got my first car from Mercedes-Benz Durham 2 years ago. It was a lease take over at the time and I had the pleasure of being served by Kashif Barbar (Brand specialist). He was professional, had answers to all my questions about the car and most of all he had my best interest in mind. After having such a pleasant experience dealing with Kashif and Mercedes-Benz Durham I went back to them 3 weeks ago to get a brand new car. Once again Kashif was very helpful and was able to get me the best deal possible. As for the dealership ...

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Google Jan 27, 2021

Kashif Babar was very warm, accommodating, and knowledgeable! He went above and beyond in making sure my car was right for me. My family always has pleasant experiences with him and we are grateful.

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Google Jan 26, 2021

Over the years, Silvina P. has been fantastic. With confidence I know I can simply call her and let her know what I need and she delivers. If she can't, she lets me know and I appreciate her honesty. Timelines are always met and I trust her. Will continue doing business with her.

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Google Jan 26, 2021

Harry and his Team at Mercedes Durham continue to be the best of any and all service professionals I have worked with over three decades of vehicle ownership with the most recent decade as a Mercedes Durham customer. They are courteous and prompt while offering helpful suggestions being ready to answer questions when any issue of timeliness or warranty coverage is to be addressed. The vehicle purchase process is important but Harry and Team keep us on board as satisfied customers. Todd J McCarthy Flaherty McCarthy LLP Carnegie Library Whitby

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Facebook Jan 26, 2021

Thank you so much for going to bat for me in regards to looking after the repairs on my car!! You stepped up and hit a home run on my my behalf!! Thank you so much!! Randy

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Google Jan 25, 2021

This is the second time I am getting my vehicle financed through this dealership. I was blessed to have Kashif Babar assist with my purchase. They have fantastic deals here. All the staff, both sales and service are generally friendly, helpful and approachable. In selecting my package for my GLE450 4matic, Kashif was helpful in guiding me regarding my desires for my vehicle, there was no pressure whatsoever to take a package I didn't want or need. There was good communication throughout the process. I am glad I chose Mercedes Benz Durham. I will highly recommend them and choose ...

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Google Jan 24, 2021

Wow, talk about service above and beyond at Mercedes Benz Durham! I was hesitant about going into the dealership, but Rick Hallam brought a demo to my house for me and my wife to test drive. Everything else was done via email and phone. Rui Martin dropped off my new Mercedes and went through the new car setup with me. All that at the comfort of my home. Definitely unexpected, what a great purchase experience. Rick and Rui and the Mercedes Benz Durham team, amazing job!

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Google Jan 23, 2021

I am writing this to let everyone know that I had great purchase experience with Aaron at Mercedes Benz Durham. It was just a phone call away for our dream car. We live in north York and came all the way to durham and they did not let us down. Aaron and Mercedes Benz Durham are worth the 5 Star. I will definitely look for Aaron for my future purchase.

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Google Jan 23, 2021

Chris Meertins was my salesman and had a great overall experience as a result. Top quality service while working with me to find what is right for me. Biggest difference that I found between Chris and other salesmen is the continued level of service after I purchased my vehicle. Didn’t forget about me once the sale was made. I’ve noticed in general some salesman forget about you and are less responsive to any questions/inquiries you may have when you’re apart of their customer base and after they have sold you a vehicle - not Chris!

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Google Jan 23, 2021

I recently purchased a 2021 A35 AMG from MB Durham and the experience was nothing short of amazing. My salesman, Kashif B, was helpful and caring from my first email expressing interest in the car, all the way until I got the keys. There was full transparency at all times in regards to pricing and delivery date, both of which were very reasonable given the circumstances. Despite being a younger client and this being my first ever car purchase, I was treated with respect and care from everyone involved. If you are in the market for a MB, I highly recommend ...

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Google Jan 23, 2021

I just purchased a GLB250 from Durham Mercedes, and I’m very happy that Aaron can deliver the car to my home. Aaron is always friendly, professional and efficient. What is more, he always seek the maximum discount for you at his best. So, if you need a Mercedes, contact Aaron and he will not let you down, I will also refer all my friends and family to Aaron.

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Google Jan 23, 2021

I got my first Mercedes back in June 2020 and had THE BEST experience at the Durham location! Chris Meertins is the man to see if you are looking for an amazing service! It was the first vehicle that I was purchasing alone and He made it simple, clear and made sure that I understood everything throughout the process! Thank you again! Will definitely be doing business with him again! 5 stars!

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Google Jan 23, 2021

Loved my experience at this dealership. I had the pleasure of leasing two cars from Chris Meertens. He is extremely patient and knowledgeable and knows just how to make everyone in the family happy!

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Google Jan 23, 2021

Christopher Meertins is bar-none the most professional, humble, and pleasure to deal with when purchasing or leasing a vehicle. I have known Chris for many years from his days at MB Mid-Town and I have continued my loyalty to him at MB-Durham. His drive and ability to go above and beyond the call of duty has never gone unnoticed, and it's the reason why I continue to drive out to Durham for any of my Mercedes-Benz related leasing needs.

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Google Jan 23, 2021

We just picked up our new 2021 GLC300 yesterday from Aaron He. He is amazing and helpful throughout the entire process. We got a great deal and trade in value from him at Mercedes Benz Durham. I will definitely refer my family and friends to him and Mercedes Benz Durham.

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Google Jan 23, 2021

Silvina helped me with the purchase of my most recent vehicle. She went far out of her way to make the experience as seamless and fluid as possible. She not only kept me apprised of details before the pickup date, she also made sure that my family also felt comfortable and pleased with the purchase. On the day of pickup I was greeted with enthusiasm and grace. All of the necessary paperwork was ready to be signed and my lovely new vehicle was awaiting me in the showroom! Silvina helped me feel confident in my purchase and at ease with ...

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Google Jan 23, 2021

I referred friends and colleagues to Mercedes-Benz Durham especially thanks to the integrity, professionalisms and care that Silvina Pica consistently demonstrates dealing with long year stand clients. It is a precious asset for a company to have such a dedicated employee that truly cares about her clients, listens their needs and ensures that they receive an outstanding service. I wish that everyone takes customer service and people relationships in the way Silvina does! Thank you Silvina Pica!

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Google Jan 23, 2021

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Google Jan 22, 2021

My experience here was fantastic. Silvina Pica was extremely professional and spent a lot of time answering all of my questions. I have already referred a colleague who ended up purchasing a new car. Keep up the awesome work!

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Google Jan 22, 2021

Great dealership! I have bought 4 cars from Aaron He at Mercedes Benz Durham. You can expect excellence service before and after sales. I have met new and used sales manager Carmen and Rick and they are willing to go extra miles to make sure we are satisfied! If you are looking for a Mercedes Benz, come to Durham and talk to Aaron.

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Google Jan 21, 2021

Our salesperson Chris M. was amazing. 10/10. He ensured the purchase and delivery were as easy, safe and informative as possible during these challenging times.

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Google Jan 21, 2021

Ivan Betbadel and his team are amazing. They know the true meaning of customer service and quality. I live in Markham and there is a Benz dealership here. But I choose Ivan and team because of the royal treatment. Excellent for sales and service. HIGHLY RECOMMEND Mercedes-Benz Durham!!!

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Google Jan 20, 2021

Mercedes Benz Durham has always exceeded my expectations. From the moment you walk in, to the moment you leave, they make you feel like family. A truly personalized team of professionals who are not only knowledgable but most importantly, who listen to your needs for your family and vehicle of choice. Rick Hallam, like a good barber, always delivers and accomplishes the picture you show; exactly what I'm looking for and more! I drive an hour long each way just knowing I will be well taken care of. An error message popped up and Rick Hallam from MB Durham ...

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Google Jan 19, 2021

We purchased a 2017 GLC from Silvina last week and it was such a smooth experience. Her no pressure approach was very appreciated and with this being our first Mercedes Benz vehicle she walked us through every step of the way. The car was immaculate and priced to sell at an extremely fair price. Would recommend to anyone in the market for a luxury vehicles to visit Mercedes Benz Durham and work with Silvina!

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DealerRater Nov 4, 2020

I have been an owner of Mercedes for more than 10 years and have purchased from different dealers around Toronto. By Far I can certify Durham is the best Mercedes dealer in town. Personalized attention, assistance, advisory, service, everything is top of the top as you expect from a Mercedes dealer. I'm particularly grateful with New Car Manager Ms. Carmen Beck-Sharman for her extraordinary attention and service. Choosing a car is not only about choosing a brand but also a dealer... and MB Durham is the best. Thank you for everything.

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