Customer Testimonials
Amazing customer service , Beautiful place
Was there yesterday dealt with the guy name Matthew in service department what a guy he’s will give you proper advice, treats you like a family I’ll give him 10 /10 completely satisfied with the service 🙏
It’s an absolute 5stars MB dealer I’d deal with! Vvvv helpful brand specialist Francois!! He found what we’d exactly searched for our GLB250! Prompt & clear replies + offering excellent trade in price! We felt so comfy to shop with him! We’ll definitely come back to him for our future MB purchases and absolutely refer friends to shop or consult with Francois! Last but not least, Julia financial manager is friendly too and not pushy at all!!!! It’s really a happy and enjoyable experience with MB Durham team!
Just got my new GLE450 from Mercedes Benz Durham at Whitby. The sale rep Aaron was extremely helpful throughout the entire purchase process. And also thanks Rick Hallam as well.
So excited that I recently purchased my first Mercedez Benz from MB Durham. The entire process was amazing and impressive! Aaron He was super professional, considerate and responsive to help us with his understanding and remarkable knowledge. He is even willing to go extra mile for helping us with service appointment. The customer service of MB is always outstanding especially Durham dealership. Highly recommend Aaron He and Rick Hallam. You won‘t regret to choose them for the best service.
Kashif Babar Review To: The Management Team At Mercedes-Benz Durham; Last week I had the pleasure of having lunch with Kashif Babar. Kashif was a Brand Specialist at your Dealership for 10 plus years. Kashif was always very informative and a real pleasure to deal with. He understood our needs & concerns, and always managed to exceed our expectations. That's why we kept coming back to him!! We purchased 4 Mercedes-Benz SUV's from Kashif at your Dealership. From our first vehicle, the 2013 ML350 BlueTEC he was able to chose the best vehicle that met our needs. We are now driving ...
Amazing customer service from the parts department. David McFetridge went the extra mile to locate a part and found one. Needed the part for the vehicle to be driveable. Thank you Mercedes-Benz Durham and David McFetridge.
Amazing experience with Mercedes Durham. Mr Behrooz Liaghati have helped us with the whole process, very professional, explaining all the details through our experience! Great service definitely recommend.
I had isses with my benz car and i brought it here to get it fixed. they did a perfect job there in my car and they replaced 2 tires in my car and I AM REALLY HAPPY WITH THE SERVICE MANAGER JA K KUNG. MUST VISIT THIS GENTLEMEN, HE IS REALLY HELPFUL. I NEVER MET HIM IN PERSON BUT I DEFFINITLY VISIT THIS PLACE TO MEET HIM. I WILL REFER THIS PLACE TO MY FRIENDS AND FAMILY. MO ZAWA,
two thumbs up for mbdurham!! they have such a lovely team of people... i was always greeted the moment i walked in... i got my glc from there 3 years ago and it is still memorable to this day. I've owned vehicles from audi, bmw, and lexus before but i don't think i've ever seen my car wrapped up in a box and ribbons on delivery day. Their service and customer appreciation is above and beyond! i recently had a service appointment that needed to be done and it was actually an overnight one. they were very nice ...
Went there to get my back light changed and was helped by Dave from parts wow he went above and beyond anyone I have dealt within my 20 years of buying cars from Mercedes, very professional and one of the nicest people I have met I will be switching from Markham Mercedes’ to Whitby because of my experience Cheers thank you Dave
Recently bought a vehicle with the help of Francois. It was a smooth and enjoyable experience. He genuinely cares and wants to help you. He was extremely responsive and held my hand throughout the process. He even went out of his way to help me during his day-off to make my life easier. When you go to Mercedes Durham, ask for Francois!
Beautiful and clean showroom. Friendly and professional staffs. Aaron helped me got my dream car. Will recommend to friends and family for sure.
Harry has been fantastic to work with; honest and direct. I appreciate his attention to detail and assistance.
I had an issue with my GLK, Mathew Gauss provided exceptional and professional services within few days ended up fixing major issue and helped me get back to road. Highly recommend to visit Benz at Darham. Thanks again Mat
Went into Mercedes Durham looking for a car for my mother. This would be our first time looking at Mercedes since we previously loyal customers of Lexus until our RX got stolen. Mercedes did not disappoint, we were greeted by Zeeshan who was extremely helpful explaining the models, trim packages, and features and our options on what was available weather it was pre owned or brand new. There wasn't very much selection available for brand new but we were able to find one my mother was happy with. Zeeshan made the whole process hassle and stress free, we are ...
I recently had a service appointment and ended up getting new brakes for all 4 tires. Then, i was advised that a specialist needed to come because one of the tire locks was stuck and the rate of the specialist was not cheap however, Steven Tran is a gem of a human being and went out of his way to get the specialist fee waived for me and only charged for the service and parts. He didn’t have to do this but wanted to do this and I really appreciate his actions and kindness. I’ve always had nothing but ...
Just purchased our second vehicle from Rui Martin's. We drove all the way from Hamilton and he definitely makes it worth the drive! We ordered our car about a year ago and his communication was impeccable! The new vehicle is pristine, he spent the afternoon showing us all the new features! We will definitely refer all our family and friends to Rui! Thanks for making us feel like family!
SuhailFaraAshley
Bought my 2021 G63 from Benz Durham extremely happy and satisfied my sales person Francois Giroux is amazing extremely helpful and always available for any questions. Vehicle was delivered in top notch condition while delivery process was extremely smooth. Francois response time is extremely fast and make sure your vehicle buying experience remains easy & smooth. He followed up after deliver as well to make sure no questions or concerns. GM Ivan Betbadal was outstanding as well very polite and respectful. Thanks Ivan & Francois for giving us this amazing buying experience for our this new beautiful vehicle. ⭐️⭐️⭐️⭐️Highly recommend ⭐️⭐️⭐️⭐️⭐️
Zeeshan did an amazing job reaching out to me. Just with my one message he did his due diligence and managed to reach out to me via LinkedIn during the Rogers outage and setup a meeting just to check some of their models!! We thought we were there just to check out what was avaiable, but thanks to Zeeshan we came home with an amazing GLC 300!! Thanks very much for the guidance and making it happen!
Had a great experience with Chris S. from sales yesterday. He was very patient and took his time in explaining the leasing process to us. He was also very knowledgeable and went over all the specs of the vehicle that he believed would benefit me based on my lifestyle and driving habits. Great first impression. I look forward to coming back.
Never had such an amazing experience with any dealers. These guys treat you like family and especially we came across a brand specialist “Zeeshan” who not only helped us getting car of my choice but also gave great deal. Don’t think twice if at all you’re confused from where to buy Mercedes-Benz:)
We had an excellent experience with the Mercedes Benz Durham dealership. Our salesman Zeeshan Hasmi guided us through our first purchase of a Mercedes. We would absolutely recommend Zeeshan. Very knowledgeable and friendly. He made us feel comfortable. Our intention for our first visit was only to look but ended up purchasing that evening. Even though the dealership was closing for Friday evening Zeeshan and supporting staff stayed past closing hours to accommodate us. We were introduced to the Sales Manager Carmen and Financial Manager Yann. Both were very professional and friendly. Yann spent a length of time explaining to ...
Had an emergency repair done on my vehicle. Service department and the service manager really took care of me. Service manager kept me updated as much as possible and really helped me out under the unplanned circumstances. Really appreciate the help & service.
Amazing dealership! Customer focused and a pleasure to deal with. I would specially like to call out Zeeshan - who is a star at the three-pointed star! Very thorough in his knowledge of the brand, his passion for cars shows in the way he takes you through the process. It feels like a very entertaining car review rather than a sales process. He was the ultimate bridge in our decision to buy a Mercedes over any other car, so kudos to him! Thanks to Julia and Carmen too who very helpful though the process. If you are looking to buy ...
Aaron He, Thank you for your professional knowledge and great service and I got my favorite Mercedes model.I will highly recommend you to my friends!! Good job, Aaron!!
Aaron He is very professional when he help me to buy my new GLC 300, I will keep introducing my friends to Aaron, he is the best dealer in my 10+ Mercedes experience.
great place, they care about the reputation of the brand and the company that host the brand, no pressure to Buy, top $$ for trade in value, full satisfaction in term of the warrenty offered, and fullfilling the promisses that was given when I first met with them, a special thank you to financial manager (julie) as she facilitate the financial part of the transection and a Big (Thank you ) to the brand specialist (Chris Meertins) who delt with me during the entire process and got me an excllent deal for my dream car. WELL DONE MB Durham, you got a ...
Very pleased to have taken delivery of our first Mercedes Benz from MB durham. It was a little earlier than expected. Thank you to our salesman Aaron He, he was very professional and patient and provided us with a satisfactory service. He is the gold medal salesman, highly recommended!!!
(Translated by Google) I asked Arron to pick up the car last month. It was very powerful. Not only did it help me get a good deal, but the after-sales service was also very good! Answer any request, answer any question, and strongly recommend 😀👍 (Original) 上个月找Arron提的车，非常给力，不仅帮我争取到了好deal，售后服务也很好！有求必应，有问必答，强推😀👍
Ask for Zeeshan at Mercedes Benz Durham, he is absolutely the best! Zeeshan was amazing and made our purchasing process very smooth. Mercedes Benz Durham is the easiest dealership to work with. During our visit we met with Ivan, Carmen and Rick, they were all amazing to work with. We would highly recommend Mercedes-Benz Durham and Zeeshan! Great service, great prices, great experience!
We had Zeshan and he was excellent. Very polite and professional, and end extremely helpful. He really does care for his clients and it shows. We highly recommend him to others and will definitely tell our friends about our great experience with him.
The experience I had at Mercedes Benz Durham was exceptional. Silvina is very pleasant to work with, professional and is knowledgable. I appreciate her candid no-pressure style. It's evident that she works hard for the client and she goes the extra mile to get you what is fair. She took care of our family on two occasions once to purchase a new vehicle and another on an early lease return. She made my experience authentic and transparent. I will always refer my associates, friends and family to her because of my experience. The honesty and compassion that was shown ...
I just picked up my long waited sprinter after my C300 at Mercedes Benz Durham. Thanks to Aaron and Ben. Good service. Definitely will come back to them.👍🏻👍🏻
Bought a C300 from Aaron, very professional and patient sales, explain everything detail. Strongly recommended.
Athan d Souza Absolutely the very best service professional that mercedez Benz Durham has a man who takes pride in taking care of his customers he really lives the Mercdez Benz high standards and we Dannyal malek and family recommend highly that you keep and reward this franchise player a great guy we trust with our C43 Thank you very much as always Athan and mercedez Durham and as always have family and friends come to you⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Aaron was so helpful when I was in search of the vehicle. He was always available to answer any questions and concerns. Business manager Kathryn Gavrylec connected us to Aaron and Manager Carmon. They are nice to give us the best price and loan service. My partner and I had an amazing experience with this dealership! Will come back to them for the next car!
It has always been a great experience dealing with the service team at this location. They tell you what you need to get done in order for your vehicle to continue running smoothly and they tell it how it is, which I really appreciate. Athan has always answered my numerous questions professionally and in a courteous manner. The rest of the team are also very helpful and they make sure that clients have a vehicle to use while their car is being serviced.
Aaron helped me to pick my CLA Coupe. He was very professional, communicative, helpful, patient and kind. He gave me lots of great suggestions on choosing the vehicle, making my first purchase at Mercedes-Benz as smooth and pleasant. Highly recommend Mercedes-Benz Durham.
💥Huge shout out to Harry and the service and sprinter departments for their diligence and service is second to none!!! Especially with the storm alot of us an our families and neighbours recently experienced. Because of yous I can get back on the road and feed my family. I really appreciate the hard work you all do and appreciate the time and patience you exemplify Harry. Mercedes is the only option for all of my vehicles and actions speak louder than words. Mercedes Durham is top notch and truly second to none other!!! 🙌
Behrooz is an amazing person, we are so lucky to have him! Very helpful, thoughtful, cares immensely about his clients! Always answers all our questions almost immediately. Thank you so much Behrooz for all the service, you're THE BEST!
My guy Aaron helped me so much. Good service brings customers. Thank you so much my man！
Zeshan was so helpful when I was in search of my vehicle. He was always available to answer any questions and concerns. The financial services manager, Julia, was also very helpful. She provided me with so much information about different warranties and assisted me through the approval process. I had an amazing experience with this dealership!
Thank you Steve Tran for the exellent customer service you provided to us and for your ongoing communication.
An absolute pleasure from beginning to end! Behrooz is honest, kind, and professional. I could not have asked for a better guide and support, in acquiring my new Mercedes.
Matt in Service Department took excellent care of my ML350, saved me from headaches with repeated sensor related check engine Light errors. Brought it in for the recall and he went above the call of duty to resolve my issues. I am extremely pleased and will definitely be returning.
If I had to sum this review in 3-words for this dealership and my experience: Absolutely fantastic service! While searching for our next family SUV, we contacted this dealership amongst many others and went in for a test drive. Our sales person was Mr. Zeeshan Hashmi - what an absolute gentleman, polite, humble and so down to earth. I couldn’t have asked for a better customer service - he very quickly understood our needs and suggested us many great options to purchase from. I probably asked this guy a 1000 questions about various cars and he answered each one of ...
Efficient and quality customer service. Jak went above and beyond expectations - was extremely helpful in explaining the service required and reasoning behind it.
I went to do a regular service to my car , Steve Tran was my service advisor , he is very profesional , explain to me everything , answered all my questions , and he did everything I asked him to do, I followed all his recommendations , excellent customer service . Thank you Steve .
Jak, is an amazing advisor. He keeps you posted on progress and is very customer focused.
Extremely pleased to have taken delivery of our 3rd Mercedes-Benz from MB Durham. Exceptional service, management, and a welcoming staff that takes pride in providing a high quality of service. Always a pleasure working with our sales associate Mr. Behrooz Liaghati who is extremely pleasant, knowledgeable and courteous. He has always taken care of us, throughout the purchasing process. Our overall experience with MB Durham has always been Outstanding! Mr. Ivan Betbadal is a true professional who leads a remarkable team and dealership, that’s nothing short of excellent!
I have been going to Mercedez Durham since I purchased my vehicle there in 2013. I have always been taken care of from a Service Advisor named Harry Bhelay. He is great, he will do whatever it takes to make the customer happy and always does a great job!
Rui Martin's is the best salesman at Durham Mercedes! He is very knowledgeable and helpful! We always have the best experience when dealing with him. He is always available for any questions. When we purchased our cars, he went through all the options our car offered and explained each one. Great customer service!
I met Behrooz roughly 3 months ago, at that time I was looking for a new car but not really looking for a new car and he gave me the same attention as he would a customer who was looking. He is patient and very understanding. Fast forward, 3 months later, I’m extremely happy with my A220, it is everything Behrooz said it would be. Thank you for all your assistance, kindness and patience. God bless you 🙏🏾
Amazing Service. My service advisor Harry Bhellay is an truly professional and always he is giving me the best advice and service.
Jak and the service team were great to deal with. They were upfront and honest on the repairs that needed to be made and found a few ways to save me some money in the end. Highly recommend!
Great & prompt service. Both Matt and Chantele accommodated our request at short notice to service our car. With a busy schedule, they still took the time to understand our need and met it in an extremely helpful and professional manner. Thank you everyone at MB Durham! Neeraj
I will definitely recommend this as your MB service and specially Mr. Harry very knowledgeable and helpful man. Thank you so much Harry see you soon
I ADORE the staff at MBD. Always friendly, helpful, and professional. 😊
I received very good treatment from an advisor named Harry Bhelay, at the Mercedes-Benz Durham. He was very thoughtful and took great care of my vehicle, while making sure everything was up-to-date.
Our experience with Silvina has been very warm and authentic.. She always greet you with a smile and going above and beyond to ensure that the customer is satisfied I would definitely recommend Silvina when if you are looking to purchase MB cars or products.. Satisfaction guaranteed! 5 star customer service!
Silvina has been looking after us for at least fifteen years. We’ve leased numerous cars and trucks and have received from her the best care and attention. She’s professional and proactive, and she really knows her stuff. Silvina, we are one of your biggest fans.
If you are looking for a sales professional that embodies sales excellence, you are dealing with the right person. Silvina is enthusiastic, knowledgeable, and resourceful, and will make the car buying process an exceptional experience. To build an enduring relationship, she understands that she needs to earn your trust, then commit and deliver to the highest level of customer satisfaction. Silvina is truly a first-class sales professional at a best-in-class dealership, Mercedes-Benz Durham.
The dealer is very good and professional. Already bought two cars with the excellent sales Aaron. He helped us to choose the most fit models and packages with his professionals and experience.
Silvina is incredible, she not only provides great service when purchasing your vehicle, but she stays in touch after to ensure you are happy . the ONLY MB dealership I will go to!
Silvina Pico is very professional and knowledgeable, I would recommend her to anyone wanting to buy a Mercedes
I am very impressed by the customer service of Zeeshan Hashmi, he is very cooperative and he knows how to deal with customers and gives very well explanation's. Highly recommended
Amazing experience working with Silvina. She exceeded expectations throughout the process and provided solid advice. I’m sure we will back back for our next purchase!
Having observed Silvina Pica’s friendly, warm, knowledgeable and superior support to my husband throughout the years and many vehicle changes, it was no coincidence that when it was time to change my vehicle I chose to switch to Mercedes Benz. Besides being in the market for a Crossover/Utility Vehicle I was so charmed by Silvina and her commitment to her customers almost knowing what you want before you are even say so is what helped me make the switch. I have never regretted my choice of vehicle and will always choose to deal with Silvina as long as ...
I had a great experience at MB durham where I bought an E300! With the massive help and great customer service of Zeeshan, he stayed past closing multiple days to tend to our needs and made sure we were 100% satisfied before we left. Would recommend him for any of your car needs.
I always get my Merc serviced at Durham and have one of the best Service Advisor - Harry. Its been 5 years and Harry has taken really good care of my car services. He always impress me with two main qualities, crisp communication and Empathy. Harry knows how to build customer trust, build a rapport, and always remain polite and professional. With respect to empathy, instead of just feeling sorry to hear that customer has been experiencing issues, he will let me always know that he understands and endeavor to resolve the issues with my situation in mind. Always keeps a ...
I had a great experience with Aaron at Mercedes Benz of Durham. Happy with the service, and all my questions were answered and clarified. I would recommend him for anyone who is looking to buy or lease a new car.
Ben was a pleasure to deal with. Would recommend him and dealership.
It was amazing service with Jak, thank you jack for the great service. I would highly recommend Durham marcedez Benz
I took my Ml350 truck to this dealership to replace the oil cooling tank. I can say, the service was first class. They worked over 20 hours on my vehicle to make sure everything were working properly and was charged 12 hours. This included the recalled Field Measure and oil cooling tank. My service advisor Matt called everyday to give me updates on the progress. You guys put your customers first, well done and appreciated. This was money well spent, thank you for a great job. .
Bought my car here & I consistently only get my car serviced here. Thank you Matt G. in Service Department he was an absolute delight & helped me through my some of my coverage being on its last legs. Big thanks for the amazing customer service to him & it is extended to all the staff there.
Rui Martins is the best guy in the car business. He is very professional. He is warm and friendly and has a great deal of knowledge. I high recommend him because he is honest and straight forward. He also has some good jokes too!
Mercedes Benz Durham in Whitby has been my vehicle dealer for several year. I have purchased 4 vehicles from this dealership over the past 9 years. The after-purchase service and courtesy are the hallmark of my experience which make me keep loyalty to this establishment. Each service experience has been satisfying and rewarding primarily because of my service advisor Harry Bhelay. Harry takes time to greet his customers with courtesy, explains the service to be performed on the vehicle and ensure of a favourable disposition of his customers whether waiting while the service is being performed or the the customers are departing ...
Jak Kung - One of the best Service Advisors I have come across. Kept me informed on every step of development in troubleshooting a weird noise in my C300 that other mechanics were unable to detect and also followed up with me a day later to enquire status. The technical folks at MB Durham are awesome. Solid service. These guys are knowledgeable and professional and affordable. Jak made sure a recall was also applied to my car. Kudos to this fantastic team at MB Durham. I will bring in my 2008 ML350 here as well just for the heck of it ...
I called in for service question on my new GLA, and spoke to Jak Kung on the phone. He was super helpful and we even made an appointment to service the car at this location while coming from Markham . 👍👍👍👍👍👍👍👍😀
We took possession of our GLE350 in June 2021. We had an interesting experience purchasing this vehicle. Maybe it was due to Covid protocols, all meetings were by appointment and the sales staff were able to give full attention to us. Dealt with Francois, Carmen and Ivan which made for interesting conversations and lots of laughs. I have my pet peeves about the car - maybe for another review! This review is for Francois and the dealership. We found Francois to be friendly and patient. He took the time to understand our requirements and found the suitable vehicle. Always prompt with ...
I had to take in my Mercedes for an urgent repair when the engine light signal came on. My service representative Jak was amazing. He made sure that I was always in the loop in regards to how the repairs were going. The vehicle was not only repaired, but Jak dropped the car back to me too! Which really helped with my busy schedule. I highly recommend this branch. They go above and beyond for their customers.
It was an amazing experience working with Ben Lee. He made sure my interests. Completely honest, knowledgeable and professional. Strongly recommended him!
I’ve worked with Silvina at the Durham Mercedes dealership for my past two vehicles and both experiences have been great. She made the process extremely easy for us, she is very knowledgeable about the cars and always quick the answer any questions I’ve had. Highly recommend her and will definitely return to her for future support.
I wanted to surprise my wife with a new GLE350 on Christmas morning. Because of the delay caused by Covid-19 on pretty much all vehicles the timing just wasn’t realistic. Instead I brought my wife to the dealership where we met with Francois. Francois was amazing to deal with, friendly (always smiling), extremely knowledgeable and answered all of my questions (and trust me there were a lot) thoroughly. We ended up building a vehicle to suite our needs. Francois knew a lot about what was important to have in the car and what wasn’t really necessary. He was ...
Zeeshan did an amazing job for us. We are very happy with our purchase. I would recomend Zeeshan to my friends and
Behrooz is the best and beyond. 100% satisfaction, he works for customers! Quick response, detailed explanation, and professional manner. I highly recommend Behrooz and will definitely work with him for my next car
Go there for regular service and got Field measure campaign done for my 2015 ML350 yesterday .Awesome experience always specially was thinking it will take more then a day after reading comments from various websites that some dealerships taking too long bcs of different reasons . Thanks a lot Mr. Mathew Gauss to deliver as promised same day Keep up the good work
great experience at this dealership, Jak is very professional and very helpful
Thanks for the great service appointment Jak. Super friendly and super informative. Appreciate it being a first time Mercedes’ owner, still a lot to learn 👍
Jak Kung has been excellent in assisting us with our fleet of 15 Mercedes Metris cargo vans. Whether it's booking for regular service or breakdowns he always answers the call and finds a way to get it done. Thanks for the customer service. Jonathan Citycore Mechanical 5*
