Get even more out of
your Mercedes-Benz.

Access your vehicles from anywhere, and experience all the benefits of ownership with Mercedes me.

The Digital Extension of your Mercedes-Benz

Whether you’re starting your engine, getting customer support or simply checking your fuel, Mercedes me connect is here to make life easier.

The Digital Extension of your Mercedes-Benz

Connect+ Services

Complimentary for 1 year on model year 2023 Mercedes-Benz vehicles.

The link between driver and vehicle

Monitor your vehicle and take action using the Mercedes me app. Whether you’re preparing for a trip using Remote Start or enjoying peace of mind with Vehicle Tracker and Valet Protect, these services make owning a Mercedes-Benz even more enjoyable.

Services include:
  • Remote Engine Start
  • Remote Door Lock/Unlock
  • Vehicle Tracker
  • Geofencing
  • Live Traffic Information
  • Online Map Update
  • ... and many more!
See full list of features and disclaimers below for further information on availability of services by model and equipment.

Connect Services

Complimentary for as long as your vehicle’s technology is supported

A helping hand at every turn

The assistance features from Mercedes me connect allow you to hit the road without reservation. State-of-the-art technologies keep you safe inside your vehicle and informed when you’re not.

Services included:
  • Remote Vehicle Status
  • Service management
  • Breakdown management
  • Accident recovery
  • Telediagnostics for improved servicing
  • 24/7 emergency call services3
  • Information Call and me Call services
See full list of features and disclaimers below for further information on availability of services by model and equipment.

How to Activate and Renew Your Services

Pair your vehicle and activate serviecs right from the app.

The Mercedes me app lets you pair your vehicle and activate services like Remote Engine Start, Remote Door Lock & Unlock, Vehicle Locator and more, all on-the-go. Simply scan the QR code in the vehicle’s multimedia system, or enter your Vehicle Identification Number in the app to pair your vehicle. 5, 9 Then activate your services in the Manage Services settings in the Garage menu. If you need assistance, please contact our Customer Assistance Centre or your Mercedes-Benz dealer.
Download now for iOS and Android.

On-demand via the Mercedes me connect Store

The Mercedes me connect Store enables you to purchase digital on-demand upgrades for your vehicle or renew Mercedes me connect services after the complimentary trial. Simply log in with your existing Mercedes me connect account, add the eligible products for your vehicle to the shopping basket and check out. If you have any questions please call 1-800-367-6372 and our agents will assist with information or purchases on the store.

Go to Mercedes me Store

Full Feature List

Discover all of the features available with Mercedes me connect.

Connect+ Services

Get the ultimate upgrade for your Mercedes-Benz with Connect+ and use your smartphone to remotely operate, customize and digitally add to your vehicle.

REMOTE SERVICES

Start your vehicle’s engine remotely, and automatically heat or cool the cabin to your last climate control setting.6, 7
Lock or unlock your vehicle from virtually any location, and know that your vehicle is always secure.7
Send an address from your phone directly to the Navigation system in your car. When you get to your car, you can start navigating right away, or save the address to your head unit.4, 7
For hybrid and electric vehicles, view your charging status and activate climate control remotely.7
Adjust your in-vehicle settings such as ambient lighting, mirror folding, acoustic lock, easy entry, and more.7, 10

VEHICLE MONITORING SERVICES

View the current location of your vehicle on a map using your smartphone or computer.7
Never forget where you parked again. See your vehicle’s location within a one mile radius, and get walking directions to it.7
Set up a virtual boundary and be notified when your vehicle enters or exits that defined area.7
Stolen Vehicle Assistance allows the customer to easily and safely assist local law enforcement officials in locating and potentially recovering their stolen vehicle.
You will receive a notification whenever the ignition is switched on or whenever your vehicle is moved away from its parking space.7
A smartphone notification informs you in real time should your vehicle be moved or disturbed. In addition, the Mercedes me App shows the cause of the alarm as well as the level, place and time of the damage. When potential parking damage is detected, you will also see this information on the multimedia display when you enter the vehicle.8

NAVIGATION SERVICES

View live traffic information and optimized route guidance on your vehicle’s navigation.4
With Car-to-X Communication, information is exchanged between vehicles on the road, alerting you to various hazards up ahead, such as an accident, fog or icy conditions.4
When viewing your navigation, Mercedes me connect will display gas and charging stations on the map with helpful information like prices, fuel type, hours of operation and more.4
Calculate your route based on your vehicle’s remaining range and the charge stations along the way.4
Need parking? View parking facilities near your location, along with current availability and prices.4
Install the latest maps to your vehicle’s navigation by downloading updates over-the-air, without affecting the speed or performance of the head unit.4
Have the option to view location-specific weather and temperatures within your navigation map.4
Start the Local Search by voice command or by entering information via the central controls. Save your search results or start your navigation system right away.4
Based on your completed trip data and habits, the Mercedes me app suggests a selection of likely destinations, which you can send to your vehicle with just a click.4

ENTERTAINMENT

Thanks to Music Streaming, your favorite songs are now seamlessly integrated into your vehicle - stream directly via the MBUX multimedia system.11
Radio stations and podcasts from around the world in your Mercedes-Benz.9
Enhance the standard sound for an impression that is even more personal with individual sounds. The selected sounds accompany your journey with, for example, special driving noises or accentuate the interaction with your Mercedes.8, 11
Are you stopping to recharge, or would you like to kill time while waiting? A selection of Mini Games has been developed specifically for the touchscreens and steering wheel Touch Control buttons in your Mercedes.11
A game of TETRIS® is always fun – this classic has been fascinating players for decades. But you have never seen gameplay like this: play either with the touchscreen or a virtual game pad directly in your Mercedes.11
The DIGITAL LIGHT projection functions enhance your driving experience. Animations showcase opening and locking in a remarkable way.8, 11

Connect Services

Our Connect Services come standard for your Mercedes-Benz and are available lifetime. To take advantage, all you need to do is create a Mercedes me ID, agree to the Terms of Use, link your vehicle to your Mercedes me account and download the Mercedes me App on your smartphone.

View the latest data from your vehicle, including mileage, fuel level, tire pressure and more.7
Get reminders of upcoming service, and book an appointment with your preferred service dealer.
With any vehicle, wear and tear is bound to happen. Be notified if your car is in need of servicing or a certain part needs to be inspected.
If you’re ever involved in an accident, receive immediate assistance and have a towing service arranged via Roadside Assistance.
In the event of a breakdown, your vehicle data and position will be relayed to the Roadside Assistance Center for immediate assistance.
Allow your preferred service dealer to remotely retrieve vehicle data ahead of service, so your experience is as smooth as possible.
Get the latest software installed over the air, so your vehicle is optimized with the most current information from Mercedes-Benz.9
A single search to find everything you need: Search for items via the multimedia system and launch functions directly from the results list.

Frequently Asked Questions

To become a Mercedes me connect user, you must own a model year 2019 and newer Mercedes-Benz vehicle (excluding B-Class and smart) or a 2023 and newer Mercedes-Benz Sprinter Van. Connect Services such as Vehicle Status and the Mercedes-Benz emergency call system are lifetime services, while Connect+ Services, including Remote Engine Start and Remote Door Lock and Unlock are complimentary for one year for 2023 and newer vehicles.1 You will need to download the Mercedes me app to use these features.
Your dealer will be happy to assist you with this at the time you purchase your vehicle. If you’ve already left the dealership, your connected vehicle services can be activated and deactivated right from the Mercedes me app. Simply download the app from the Apple App Store or Google Play Store, register and add your vehicle using the on-screen instructions, and then you will be able to activate your services. If you need further assistance, your dealer will be happy to assist you.
You do not have to provide a credit card to use Mercedes me connect. Standard Connect services includes a wide range of safety and convenience features, while Connect+ services are complimentary for the first year starting with model year 2023. If you would like to renew your services afterwards, you will need to provide a credit card for payment in the Mercedes me Store.
Most remote services will stop functioning but your account remains open and active for non-expiring services. You can view what is still active in the Mercedes me app.
You can visit https://shop.mercedes-benz.com/en-ca/connect/ to view eligible services (when logged in), add the Connect+ Services to your shopping basket and check out. The service(s) will activate immediately once your vehicle has an active connection. Please note activation can take up to 48 hours depending on the coverage zone.

Customer Support

Contact us to activate the available services in your vehicle.

Contact Us

Disclaimers

* National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fees, freight and delivery charges, insurance and license fees, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Prices also do not include any other additional costs that may separately be charged by your selected Mercedes-Benz Dealer. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Some vehicles may be subject to the federal luxury tax that comes into force September 1, 2022. Please contact your local retailer directly by phone or in person for exact pricing details and total prices applicable in those provinces.

** Stated rates of acceleration are based upon manufacturer's track results and may vary depending on model, environmental and road surface conditions, driving style, elevation and vehicle load.

1 **Mercedes-Benz Canada Inc. reserves the right to change or discontinue Mercedes me connect services at any time without prior notification or incurring any future obligation. See the terms of the Mercedes me connect Overview of Services.

2 Mercedes me connect is not available on B-class, smart and Mercedes-Benz Vans models prior to 2023.

3 Assistance via the i-button or 'me' button is standard for as long as the vehicle's technology is supported

4 Requires Navigation, which is optional on some models.

5 QR code only available on MBUX-equipped vehicles. Some older-generation vehicles are unable to be paired to your account directly through the app. Please contact your local dealer for assistance with these vehicles.

6 Remote Start not available on all plug-in hybrids and SLC, SL and AMG GT models.

7 Included in the Mercedes me app

8 The services require that the corresponding optional equipment is installed in the vehicle.

9 A visit to the dealership may be required in certain cases.

10 Requires NTG 6 or above.

11 Requires NTG 7 or above.

Mercedes-Benz Durham 43.8740332, -78.9083377.