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Mercedes-Benz Durham
250 Thickson Rd S, Whitby, ON, L1N 9Z1

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What to do in the event of a collision

A quick reference guide to safety, Approved Collision Centres and your rights.

If you are involved in an accident or collision:

  • First, check for injuries. If required, call 911 or police. Your safety and the safety of others should be your number one concern, It's ours, too.
  • Be sure you and others are a safe distance from traffic. Do not stand In the roadway or linger in front of your vehicle -- or you could have a second accident.
  • You may be asked to show your licence, registration and proof of Insurance by the police on scene or by the other party.
  • Try not to discuss details of the accident with anyone other than the police and your insurance agent. Write them down instead. You can use the attached form to take notes.

Call Mercedes-Benz Roadside Assistance:

1-800-387-0100

Mercedes-Benz Approved Collision Centres

By choosing a Mercedes-Benz Approved Collision Centre -- Weston MB Collision Centre -- you will know that your Mercedes-Benz has been expertly repaired and returned to the exacting standards to which it was built.

Mercedes-Benz Approved Collision Centres

Pure Precision. Trusted Excellence.

108 Toryork Drive, Toronto, ON M9L 1X6

(416) 740-8790

https://www.westonmb.com/

info@westonmb.com

We are committed to making the overall ownership experience of a Mercedes-Benz vehicle the best in the automotive industry. The Mercedes-Benz Canada Roadside Assistance Program is an integral part of this commitment. Beyond the services and assistance provided through our dealer network, Mercedes-Benz Canada has a nationwide auxiliary support network with the sole purpose of providing Mercedes-Benz owners with peace of mind wherever and whenever they need it. Emergency Roadside Assistance is available virtually anywhere in Canada or the continental United States.

For either Emergency Roadside Assistance or Emergency Roadside Repair Service, the vehicle identification number (VIN) will be required at the time of the initial call. (Example of VIN: WDBAA23C4MB567890. The last eight digits MB567890 are required to identify the vehicle records.)

The VIN is easy to find and is located on the automobile registration, on the dashboard viewed from outside the front of the windshield on the drivers side, or below the door latch on the drivers-side door pillar. This last eight digits of this number are needed to access customer records.

Benefits

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A friendly voice. A helping hand.

We are committed to making the overalll ownership ecperience of a Mercedes-Benz vehicle the best in the automotive industry. The Mercedes-Benz Canada Roadside Assistance Program is an integral part of this commitment.

Roadside Assistance is available virtually anywhere in Canada or the United States, providing Mercedes-Benz owners with peace of mind wherever and whenever they need it.

Specific coverage details can be obtained by calling Mercedes-Benz Roadside Assistance at 1-800-387-001000.

Services

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Trip Interruption

If a non-accident related mecchanical breakdown occurs during the warranty period, your vehicle can be towed by Mercedes-Benz Roadside Assistance to an Authorized Mercedes-Benz dealership for repairs. And if you're more than 80km from home when the breakdown occurs you may be eligible for up to $500 in hotel accommodations and up to $600 for alternate transportation expenses while your car is being required at an authorized Mercedes-Benz dealership.[1]

Car stuck on side of road

QR code on door frame

Rescue Assistant

Mercedes-Benz is committed to safety through Rescue Assist -- the first-ever use of QR codes to help passengers and first responders stay safe. The QR code in a Mercedes-Benz vehicle quickly identifies where batteries, airbags and other structural elements are located to sagely perform the rescue. When you scan the QR code, within seconds, a webpage will open to a structural view of the vehicle. Rescue Assist is both free and easy to use.

Download the "Guidelines for Rescue Services" document (PDF)

Getting Help

To contact Roadside Assistance by phone, call 1-800-387-0100.
You will be asked the following information:

  • Your Name
  • Vehicle Identification Number (VIN)
  • Year, model and colour of vehicle
  • Phone number
  • Location of the disabled vehicle
  • Description of the problem

Person looking at dashboard

Genuine Wheels

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Owner Resources

Find all your owner's resources in one place, including information about operator's manuals, lease return options, accessories, and Mercedes me.

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Maintenance

Maintaining your Mercedes-Benz is essential. Discover everything you need to know via our maintenance resources.

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Mercedes me

Discover all the benefits of this new app-based technology, available on Mercedes-Benz 2019 or newer models.[2]

*National MSRP pricing is shown and is intended for informational purposes only. Prices do not include taxes, levies, fess, freight and delivery charges, insurance and license fess, as well as any other products or services not listed that may be available to you through your selected Mercedes-Benz retailer. Vehicle prices subject to change without notice. Dealer may sell for less. These prices do not apply in provinces with total/all-in pricing requirements. Please contact your local retailer directly bu phone or in person for exact pricing details and total prices applicable in those provinces.

**Stated rates of acceleration are based upon manufacturer's track results and may very depending on model, environmental and road surface conditions, driving style, elevation and vehicle load.

[1]In certain situations, additional charges may apply. Please see Service Restrictions for full details.

[2]Excludes B-Class.

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